Jim Smith

I brought my 2017 Kia Sedona (60k miles) to Schaumburg Kia for scheduled maintenance and diagnostics. I chose this dealership and drove far to get a better service quality. On the contrary, my experience Kia for scheduled maintenance and diagnostics. I chose this dealership and drove far to get a better service quality. On the contrary, my experience was very disappointing. I was not greeted at my appointment and had to find a service manager myself. Promised updates on diagnostics and service completion never came; I had to call myself instead. At pickup, my service advisor was gone, and billing had to be handled by someone else. My requested diagnostics apparently were ignored, yet I still had to leave with the same engine problem plus a new issue — fluctuating idle. Under the hood, I found coolant leaks and scratches on trim, suggesting careless work. Overall, communication, diligence, and quality of service were seriously lacking. I cannot recommend this dealership’s service department based on this experience. Date: 08/22/2025. Service tag: 7292 More

Report | Print

It was a good experience for me, it was my first time buying a car, so everything went great buying a car, so everything went great More

by horus.sanz Verified Customer Verified Customer

Report | Print

Worst Customer Service Ever! ! Will NEVER recommend this dealership. What an absolute nightmare. They need to learn how to communicate with their customers and not avoid them. The ! Will NEVER recommend this dealership. What an absolute nightmare. They need to learn how to communicate with their customers and not avoid them. The salesman was very kind and understanding to our situation. Oh, and they totally scammed me with the price. Price was listed under ten grand but paperwork showed over 13,000. More

by MONICAMANIEZ73 Verified Customer Verified Customer

Report | Print

Very polite work fast and efficient and did everything they said they're going to do Have a very nice day they said they're going to do Have a very nice day More

by GSIRRAH012970 Verified Customer Verified Customer

Report | Print

Jim was wonderful to deal with. He always kept me informed and on the loop. I’d definitely do business with him again! He always kept me informed and on the loop. I’d definitely do business with him again! More

by THRIVELIFE Verified Customer Verified Customer

Report | Print

Thank you so much, you had a straightforward process, I was glad to be in n out it was a easy process was glad to be in n out it was a easy process More

by STEPHANIEARELLANO12 Verified Customer Verified Customer

Report | Print

Jim was good at communicating with me throughout my 10 month waiting period of recording the vehicle. When it was time to purchase the vehicle, Bob Rohrman made it quick and easy to get my vehicle. month waiting period of recording the vehicle. When it was time to purchase the vehicle, Bob Rohrman made it quick and easy to get my vehicle. More

by MM.HUMBERT Verified Customer Verified Customer

Report | Print

I would highly recommend this dealer ship they do take care of you it might take a few times but in the end completely satisfied care of you it might take a few times but in the end completely satisfied More

by CAREY3 Verified Customer Verified Customer

Report | Print

This locations website stated they had sales on new cars, cars in general. Get there and it’s total opposite. I requested the best employee and for the worst. I rather protect her name than to blast her beca cars in general. Get there and it’s total opposite. I requested the best employee and for the worst. I rather protect her name than to blast her because she’s new but I expected more from her. 2019 Stinger was in the shop 3 times within 7 days of purchase. Went through so much for 30 days dealing with that car and that dealership: not once when I requested to speak with the GM, was he around. The day I was fed up, I reached out for the last time before contacting BBB/States Attorney. Living in Chicago having to drive to and from was taking away financially. Interfered with my business and they did show they cared until the last minute. Tiffany did what she could to help me and I appreciate her. Dealership bought the car back and end up getting the K5, what I asked for to begin with but that salesmen SUGGESTED what she wanted me to have. THANK YOU! ALDO! He took great care of me from beginning to end the Second time around. I appreciate all the help but for me having to go through ALL of that, unnecessary. More

by Kenai B Verified Customer Verified Customer

Report | Print

Jim Smith was a pleasure to work with- he was very responsive and continued to update me on the status of our car delivery. responsive and continued to update me on the status of our car delivery. More

by LISSACOLBY Verified Customer Verified Customer

Report | Print