Jim Schultz

Techs recommended work that did not need to be done. Sloppy work done when transmission replaced. Parts missing. Plastic wedged in serpentine belt. Quoted $3500 for a $50 fix at home. Sloppy work done when transmission replaced. Parts missing. Plastic wedged in serpentine belt. Quoted $3500 for a $50 fix at home. More

Report | Print

This is sincerely the worst dealership I have ever been to. I'm tired of them telling me they're trying to get a hold of me when it's in fact I'm the one trying to get a hold of them. I mean when my thir to. I'm tired of them telling me they're trying to get a hold of me when it's in fact I'm the one trying to get a hold of them. I mean when my third party warranty tells me they can't get a hold of a dealer to pay them, there's an issue. No point to talk to Jim or James or whatever his name is. He's just as useless as the two service managers. One month almost to get my speedometer changed out. Couldn't even wash my car, but there's a few more door dings on the passenger side from incompetent valet drivers or technicians? Whichever the carelessness holds no bounds. And of course I have nothing to prove that but I know. Read the other reviews about the damage to people's cars. Called for a shuttle at 9: 30 told it's going to be 30 to 40 minutes. Text my wife after an hour and a half she had to leave work to come get me. Then I get to the front window and I'm told it's $700. Wasn't I waiting for the warranty process? If you have to go to a Honda dealership, do yourself a favor and go to another one. I will never go back to this dealership. More

Report | Print

Horrible service. Scheduled an appointment for OIL CHANGE. Because engine light was on they put in the service for inspection and not an oil change. Did not catch it Scheduled an appointment for OIL CHANGE. Because engine light was on they put in the service for inspection and not an oil change. Did not catch it when signing in. When vehicle was done they still did not do oil change so had to wait even longer, my spouse took it in so when charged $180 didn't realize that was not the normal oil change cost. Then when they did oil change charged another $60! Best they could do was give 10 off... the inspection they didn't even know why the engine light was on just gave a guess. The principle was we did not ask for that service at all, we wanted an oil change. We got the vehicle in late with 0% oil life so already figured the light was on because we needed the oil change. We have been loyal customers for over 11 years so this is very disappointing they scammed us this visit and refusing to make it right! We did not want the inspection at all!! They definitely lost our business we will not be returning. More

Report | Print

Quick and friendly service. My first oil change was done in less than 30 minutes. My first oil change was done in less than 30 minutes. More

by YVETTEULIBARRI Verified Customer Verified Customer

Report | Print

Ramy took great care of my car. My oil change was done very fast with minimal wait. My oil change was done very fast with minimal wait. More

by M_membreno Verified Customer Verified Customer

Report | Print

My review has not changed even with the new faces I see your customer service exceeds my expectation you broke the number scale with your excellent customer service your customer service exceeds my expectation you broke the number scale with your excellent customer service More

by VBUCHANAN53 Verified Customer Verified Customer

Report | Print

Love the service from customer to fixing my car up and they are fast here they are fast here More

by MARITZA MEDINA Verified Customer Verified Customer

Report | Print

My experience at Spreen is always smooth and educational! Really appreciate you all! Thank you for everything! Really appreciate you all! Thank you for everything! More

by A_HDZ8907 Verified Customer Verified Customer

Report | Print

I have always received excellent and courteous service from customer service as well as the service dept. Thank you from customer service as well as the service dept. Thank you More

by VBUCHANAN53 Verified Customer Verified Customer

Report | Print

I had a great experience at Spreen Honda. My wait time was surprisingly short from the 2 hr wait time they said it would take for an oil changed My wait time was surprisingly short from the 2 hr wait time they said it would take for an oil changed More

by ANTORRES31 Verified Customer Verified Customer

Report | Print