Jim O'Connell

Our experience was a good one, great customer service. We paid cash for the car so everything went pretty smooth. Love the car. We paid cash for the car so everything went pretty smooth. Love the car. More

by criss06 Verified Customer Verified Customer

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This is the fourth car we've purchased from Courtesy. Brianna was very knowledgeable and helpful. We received a fair offer for our current Acura and decided to lease a new one. Brianna was very knowledgeable and helpful. We received a fair offer for our current Acura and decided to lease a new one. More

by DONRUNYAN14 Verified Customer Verified Customer

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Jim and Sean were so helpful. I appreciate their courteous service. They never pressured me. That kind of service is what makes a sell. Outstanding customer service! I appreciate their courteous service. They never pressured me. That kind of service is what makes a sell. Outstanding customer service! I would not recommend Cole from the finance Department. I found him to be self serving and more interested in adding an additional costly service contract to my car. I understand that may be part of his job but the push to add the service was done in away that it made you think the purchase would result in serious mechanical problems with my car in the future. That doesn’t make purchasing a car from your dealership a safe decision. I left without making the purchase. If Jim and Sean had not interceded when I chose not to make purchase I would not have moved forward. With their support and commitment to assure the purchase would be a safe decision I came back and bought my car. You have two very good people working for your dealership! More

by myboemouse Verified Customer Verified Customer

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Jimmy was a pleasure to work with. He was personable, not high pressure, and overall, made the car buying experience easy. This is our first Acura, and Courtesy Acura was nice to work He was personable, not high pressure, and overall, made the car buying experience easy. This is our first Acura, and Courtesy Acura was nice to work with. Jimmy took the time to go over the vehicle features with us, as well. Cole in the finance department was efficient in getting all the documents ready for us to sign. Thank you Courtesy Acura, Jimmy, and Cole for an stress-free car buying experience. More

by dallyb55 Verified Customer Verified Customer

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Jim was the salesman who worked with me. I’d give Jim 5 stars 10 or even 20. Same for Sean. They were courteous and respectful and knowledgeable. Appreciated them immensely!! I’d give Jim 5 stars 10 or even 20. Same for Sean. They were courteous and respectful and knowledgeable. Appreciated them immensely!! More

by myboemouse Verified Customer Verified Customer

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The dealership is very clean all of the staff is very helpful and friendly, they treat the customer as if you are family, It has been a very good experience! helpful and friendly, they treat the customer as if you are family, It has been a very good experience! More

by kfclark1973 Verified Customer Verified Customer

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Jimmy and Cole were great! They were knowledgeable and patient!! We couldn't recommend more! They were knowledgeable and patient!! We couldn't recommend more! More

by awooten1014 Verified Customer Verified Customer

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Jim O'Connell's excellent customer service and really made a huge difference in our buying decision of our Certified Pre-Owned Acura. We also appreciated the fact that the dealership did not present us w made a huge difference in our buying decision of our Certified Pre-Owned Acura. We also appreciated the fact that the dealership did not present us with any surprises (hidden fees, or additional costs). The advertised price was the actual price. This took all the unnecessary stress out of the usually highly stressful car buying experience. More

by jeremylewis Verified Customer Verified Customer

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I thought the buying process was good. The car is great. When I called back with concerns about the oil being too full and it obviously was not changed. The service tech was very arrogant. The car is great. When I called back with concerns about the oil being too full and it obviously was not changed. The service tech was very arrogant. The oil was very dirty and the tech said it was because the car had 125,000 miles on it. I had it changed and nearly 1000 miles later it it still clean. I would recommend the sales department but definitely won't ever have my car serviced at Courtesy Acura. More

by kestotts Verified Customer Verified Customer

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Courtesy Acura spoiled us! Our sales person Jimmy and our finance person Cole were fantastic! We are very happy with our purchase and the whole process. We were very well taken Our sales person Jimmy and our finance person Cole were fantastic! We are very happy with our purchase and the whole process. We were very well taken care of. I don't want to buy from any other dealership now! More

by meghant Verified Customer Verified Customer

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