Jim Monahan
Jim Monahan at Rizza Cadillac Buick GMC
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Jim Monahan

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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4.6
341 Reviews
4.6

341 Reviews

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341 Reviews of Jim Monahan

November 28, 2024

Dealership Rating
Employee Rating

Thank you for you honest service, although a little steep, but nonetheless always a good experience to have Rizza service our cars. More

by lousuffi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Rizza Cadillac Buick GMC responded

Thank you for your feedback! I truly appreciate your kind words about the service experience at Rizza Buick GMC. I strive to provide excellent service and value to our customers. I'm glad to hear that you consistently have a good experience with us. I look forward to seeing you again for your next service needs! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

September 22, 2024

Dealership Rating
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Service that was provided was not what I was used to. I was given the run around and treated very badly. I will never come back to Rizza for any type of service. More

by carolyn.thomas921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 24, 2024

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. I understand your concerns about the service you received at Rizza Buick GMC and appreciate your feedback. I strive to provide high-quality service to all our customers, and it’s clear we fell short in your case. If you would be willing, I encourage you to contact me directly so I can address this matter and work towards a solution. Your feedback is valuable to me, and I hope to have the opportunity to improve your experience. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

July 10, 2024

Dealership Rating
Employee Rating

Service is Great done right the first day friendly staff and easy to make a appointment More

by JKOPSKY1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: JIM LAAS

Jul 11, 2024

Rizza Cadillac Buick GMC responded

Thank you for choosing Rizza Cadillac and for sharing your positive experience with us. We're thrilled to hear that you found our service exceptional and our staff friendly. We appreciate your feedback and look forward to assisting you again in the future. Thank you for your support! Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

August 26, 2023

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Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 29, 2023

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 23, 2023

Dealership Rating
Employee Rating

Abilityv to listen to customer concerns. Was very pleased with John Howard otofesdionalism... Will refer others More

by jtarmarshall
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Howard, Becky Aboswielem

Aug 25, 2023

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 16, 2023

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The service rep was very courteous and efficient. .the waiting area was very comfortable and clean. More

by bchinn8637
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 18, 2023

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 12, 2023

Dealership Rating
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Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m More

by Ornelascj19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 16, 2023

Rizza Cadillac Buick GMC responded

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to us directly whenever you have a free moment as we’d like to hear more about what happened and work together to come to a resolution that improves your experience.

August 08, 2023

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Employee Rating

The service personnel are great to work with and car has continued to run well. More

by Skmiec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2023

Rizza Cadillac Buick GMC responded

I appreciate your kind words about our service team. Thank you for choosing Rizza Cadillac Buick GMC for your vehicle needs. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 05, 2023

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Employee Rating

I found the service to be polite and respectful but much too expensive to use for an oil change and tire rotation. The 90 minute wait was excessive since I actually made an appointment for the service. More

by Fro32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 03, 2023

Dealership Rating
Employee Rating

I was happy with dealer. Every employee, i encountered was exceptional. I felt it took too long to receive service, i requested. More

by gertsgirl13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2023

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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