Jim McGovern

Very glad to get my Escape back when features not in rental EchoSport. I felt that service person was exaggerating repair time when factory warranty is being performed. Vehicle repair was excellent. rental EchoSport. I felt that service person was exaggerating repair time when factory warranty is being performed. Vehicle repair was excellent. More

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Bought 2020 Edge, total experience was customer focused completing the sale . Dealership met all customer requirements. Most impressive was the communication with Kevin continued after taking delivery of completing the sale . Dealership met all customer requirements. Most impressive was the communication with Kevin continued after taking delivery of the car, once again reinforcing a high level of customer service. I would recommend buying from Ford of Londonderry. Thank you Ray and Nancy More

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How car buying should be Ford of Londonderry is a great dealer to buy a car from... knowledgeable, helpful, and friendly. No pressure or gimmicks, just straight talk and helpf Ford of Londonderry is a great dealer to buy a car from... knowledgeable, helpful, and friendly. No pressure or gimmicks, just straight talk and helpful information. If you want buy a car on YOUR terms, this is the place to go. More

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Three stooges are better mechanics Absolute laughable incompetence by the service/body shop departments. They scratched my vehicle during a service, they tried to fix it 3 times and on Absolute laughable incompetence by the service/body shop departments. They scratched my vehicle during a service, they tried to fix it 3 times and on the last attempt, they damaged another part of the vehicle. Other than an oil change, which at this point I would even let them attempt, stay away. I am amazed at people today who do a terrible job, step back and say, "yeah, that's good enough". More

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F350 Powerstroke Raul was great he answered all the questions I had. I will definitely be in touch with him again for my next truck! The pricing was very fair aswell. Raul was great he answered all the questions I had. I will definitely be in touch with him again for my next truck! The pricing was very fair aswell. More

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No accountabilty Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all toge Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all together. I brought it in 3 times to have them fix this issue and everytime I came in it seemed the quality/pride in their work went downhill. There was grease all on the inside of the door panel, which was spotless when I dropped it off. Also there was silicon or some type of sealant oozing out next to the door handle on the outside of the truck. When this was shown to Jim McGovern (the owner of the dealership) he could have cared less and got confrontational, telling me that some people wouldn't have a problem with the issues that I showed him and that the work environment is very dirty. He then proceeded to tell me that there is no second tier level to make sure everything looks the way it did when the truck was dropped off, that once the tech put the door panel back on he (the tech) considered his job done. I will never bring my truck here for them to touch again, I don't care if it's even to put an air cap on the tire. Horrible dealership run by a guy who could care less about the customers ***UPDATE 1-15-19, Brought the truck to another dealer after issue with the door continued to happen. Regional customer service manager (Kimberly Pariag) advised me to find another dealer to work on recall issue. The truck was dropped off at Salem Ford and I was informed that the recall wasn't fully completed by Ford of Londonderry. There were gaskets/sealants that were missing to prevent water from getting into the locking mechanism. More

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Car purchases Found just what I was look for and in my price ranger , they made easy to do would go there’again ,this is the second car we have purchase there Found just what I was look for and in my price ranger , they made easy to do would go there’again ,this is the second car we have purchase there More

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Quick and easy! My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of th My wife and I were extremely pleased with Mitch and the team at Ford of Londonderry. The selection was great, the process was easy and knowledge of the car was very high. Thanks for a (very rare) super car buying experience. More

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Excellent experience Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choi Very happy with the staff at the dealership. Went to other Ford dealerships and picked this one to buy my new vehicle. They had a good amounts of choices to choose from in the vehicle I was looking for. More

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Great Man Jim is a great man caring and compassionate and always puts the the customer first. I have personally dealt with Jim since 1993 and have purchased all Jim is a great man caring and compassionate and always puts the the customer first. I have personally dealt with Jim since 1993 and have purchased all my family vechicles from him. They don’t make a businessman like Jim anymore. Thanks Jim More

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