Very good attention and good tim on the seller grip, I
will recommend to all my close friends
will recommend to all my close friends
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by Mario.galban
Verified Customer
Verified Customer
Nov 21, 2024 -
Lorenzo Buick GMC responded
We're so glad you had a wonderful experience at Lorenzo Buick GMC. Your recommendations mean the world to our team. Thank you for sharing your thoughts!
Worst service and cero customer service.
Poor communication with customers. Never going back to this dealer and never will recommend to no other.
Poor communication with customers. Never going back to this dealer and never will recommend to no other.
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by EKALAQUA
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2024 -
Lorenzo Buick GMC responded
Hello,
Your feedback is very important to us here. I would like to discuss your recent experience with our Service Department regarding the level of customer service you received and the quality of communication you encountered. It would be greatly appreciated if you would kindly email your preferred contact information at a time that is most convenient for you.
Best Regards,
Jim Mangano
General Manager
jmangano@lorenzobuickgmc.com
After five months of leasing my truck, I had to bring it
in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, wh
in because it wouldn't start. The first issue I encountered was that they did not have a replacement vehicle for me while mine was being serviced, which is a standard practice at other dealerships. They estimated that the diagnostic would take two to four days, with the repair time depending on the findings. When I went to pick up my truck, I was dismayed to find it in a dirty condition, with bird droppings and black oil stains present. They had not bothered to clean the oil spots. I would not recommend this dealership to anyone, and I will not be returning, even for the free maintenance offered when I leased my truck. This decision also extends to the Acadia my wife bought on the same day.
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by WIWI37
Verified Customer
Verified Customer
They ripped me off terrible deal 44000 for a29000
thousand dollars car at8 percent finance instead of a 4.5 percent 72 months plus 6600 dollars down payment and more abusive
thousand dollars car at8 percent finance instead of a 4.5 percent 72 months plus 6600 dollars down payment and more abusive
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by prietorafael64
Verified Customer
Verified Customer
Nov 17, 2024 -
Lorenzo Buick GMC responded
Hello,
Your feedback is very important to us. I would like the chance to speak with you about the deal offered to you by our Sales Team. Please send me an email with your contact information so we may discuss this in greater detail.
Best regards,
Jim Mangano
General Manager
jmangano@lorenzobuickgmc.com
Service was a bit busy but got me in and out same day
appretiate all the help from Matthew. Thanks
appretiate all the help from Matthew. Thanks
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by Bigmac1003
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2024 -
Lorenzo Buick GMC responded
Glad to hear Lorenzo Buick GMC was able to help. We appreciate your patience with the busy service department. Take care!
The dealer environment was very comfortable, Carlos
Valino was our salesman, his patience and professionalism made the difference. We got our car. Thank you for everything
Valino was our salesman, his patience and professionalism made the difference. We got our car. Thank you for everything
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by danayhernandez
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos valino
Nov 15, 2024 -
Lorenzo Buick GMC responded
Lorenzo Buick GMC appreciates your kind words. We're pleased to hear you had a positive experience with our team and chose us for your new car.
I’m very disappointed with the service/repair of my
vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things
vehicle My vehicle was there for 2mos for simple repairs and was not kept in formed The day that I went to pick up my vehicle there was other things wrong that was working just fine when I dropped off my vehicle Also my vehicle had gas in my vehicle, but when I picked it up it was on empty and I was told that they couldn’t assist me with that and that the Shells gas station was around the corner which my vehicle cut off at the light/corner of Chilies restaurant because of no gas I purchased that vehicle from there and has always took it there for service and repairs and never had any problems before No I just fill that the service is Very Very Poor
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by mscoolvanilla
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Matt in Service
Nov 20, 2024 -
Lorenzo Buick GMC responded
Hello,
We take our customer feedback very seriously and would like the opportunity to learn more about your overall service experience. Can you please contact me at your earliest convenience?
Jim Mangano
General Manager
jmangano@lorenzobuickgmc.com
Great customer seevices, excelent staff , clean place.
Services finish on time . All services complete as promise
Services finish on time . All services complete as promise
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by JFERNANDEZ19
Verified Customer
Verified Customer
Service Price Transparency
Nov 14, 2024 -
Lorenzo Buick GMC responded
Lorenzo Buick GMC is glad you had a positive experience. We appreciate your feedback on our services and facility.
Son los mejores en atención al cliente y calidad, compre
dos carros económicos y de buen gusto
dos carros económicos y de buen gusto
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by SANDRAPENUELA700
Verified Customer
Verified Customer
Nov 10, 2024 -
Lorenzo Buick GMC responded
Gracias por su comentario. En Lorenzo Buick GMC, estamos contentos de saber que encontró autos económicos y de buen gusto con un servicio excelente.
Easy to schedule, fast service
Comfortable waiting room
with coffee and TV , clean bathroom and nice location
Perfect
with coffee and TV , clean bathroom and nice location
Perfect
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by MAF-Sr
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2024 -
Lorenzo Buick GMC responded
Thank you for the kind words about Lorenzo Buick GMC. Glad you enjoyed our comfortable waiting room and quick service!