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Jim Islami
Jim Islami at Nucar Nissan of Norwood
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Jim Islami

Service Director

Nucar Nissan of Norwood

525 Boston Providence Hwy
Norwood, MA 02062

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4.6
41 Reviews
4.6

41 Reviews

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41 Reviews of Jim Islami

October 22, 2024

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Employee Rating

Left a message for Jim and never received a callback. I have been to Norwood Nissan about 11 times now and they are unable to fix a problem they created. I went there to have them fix a recall and left w More

by Carly M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rich Rivera, Jude Belizaire

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Oct 24, 2024

Nucar Nissan of Norwood responded

Carly, we apologize for the frustration you're experiencing and understand your concerns. Regarding the issue with your Nissan Rogue's door lock, we've worked extensively to address it, involving both the Nissan tech line and replacing the handle and BCM. Each time the vehicle has been in for service, we've been unable to duplicate the problem, and Nissan has reviewed the data sent over. It's important to note that this issue is unrelated to the recall reprogram. While we've offered a rental car during your visits, we understand you've preferred to wait. We are committed to finding a solution and appreciate your continued patience. Please feel free to reach out directly at 866-664-6048 so we can continue working on this for you. Thank you.

Oct 24, 2024

Carly M responded

Thank you for your response. As I have stated multiple times, I cannot duplicate the alarm issue myself. I had my car for over 3 years with NO ISSUES, then I brought it to Norwood Nissan and left the lot with this issue, so someone that worked on my car did something to cause this alarm issue. In regards to the car rental, Nissan Norwood did offer a rental, however you forgot to mention that whatever company you use only has sedans. And as I told you multiple times, I got very sick and broke my back and fractured my lower spine. That is why I have an SUV. I cannot comfortably get in and out of a sedan without experiencing extreme pain. Unfortunately due to my health I cannot drive a sedan and you were not able to accommodate that. Also, you are not committed to finding me a solution, as your manager just called me and basically said there is nothing else they can do and they cannot really have the tech department commit more unpaid hours to my car and issue. Frankly, I am tired of your service department telling me that you did me a favor by waiving my deductible. I have been to the dealership around 11 times and taken countless hours out of my work day to bring my car to Norwood. I would like nothing more than to never come back to Nissan, but you have been unable to fix the issue cause by the service department. Finally, Nissan Norwood needs to work on their attention to detail. I went to pick up my car, you gave me back the complete wrong car. I lost complete trust in the work being done at that point. And the last time I picked up my car, I was given back my car with a razor blade on the floor of the driver's side. When I reported this to member of the service department, it was not taken as seriously as it should have been. This was extremely disappointing as someone (myself, child or pet) could have gotten hurt but the razor.

October 04, 2024

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Employee Rating

Jude and Jim in the service dept. have been very accommodating and outstanding to work with. Very attentive and they communicate very well. More

by Paulmalvone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

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Oct 07, 2024

Nucar Nissan of Norwood responded

Thank you for the kind words! We're glad to hear that Jude and Jim provided such attentive and outstanding service. We’ll make sure to pass along your compliments to them. We appreciate your support and look forward to serving you again!

October 03, 2024

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Great service customer service was very helpful and serviced my car within a timely manner. More

by Lovelykaisha88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Oct 07, 2024

Nucar Nissan of Norwood responded

Thank you so much for the 5 star review!

September 30, 2024

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Great service at the service center - will go again to get my car serviced moving forward. More

by keimarajordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 30, 2024

Nucar Nissan of Norwood responded

Thank you for the great feedback! We're thrilled to hear that you had a positive experience at our service center and look forward to seeing you again for your future car needs!

September 30, 2024

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Great service crew. .. took care of all my needs in a timely manner with a fair price More

by keithe1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jude Belizaire

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Oct 03, 2024

Nucar Nissan of Norwood responded

Thank you for the great review! We're glad to hear that our service crew took care of everything promptly and at a fair price. We appreciate your feedback and look forward to serving you again!

September 26, 2024

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Employee Rating

Nissan was great in getting my tire patched and completing it within the day after being towed to the dealership. Thanks so much More

by GCANELLI2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 27, 2024

Nucar Nissan of Norwood responded

Thank you for your kind review! We're glad we could help get your tire patched and back on the road quickly. If you ever need anything else, don't hesitate to reach out. Thanks for choosing us!

September 21, 2024

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Employee Rating

Richard and his team are always very helpful respectful polite and very friendly the waiting area is amazing. More

by NAGUIRRE1026
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 23, 2024

Nucar Nissan of Norwood responded

Thank you for the fantastic review! We’re thrilled to hear you enjoyed your experience with Richard and the team. We strive to create a welcoming environment, and it’s great to know you appreciated the waiting area. We look forward to seeing you again!

September 15, 2024

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Employee Rating

Norwood Nissan is always very helpful. They explain all things thoroughly and provide accurate expected wait times. They are also helping in providing any near future repairs and maintenan More

by KERRY.MOURADIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Jude Belizaire, Antonio Ramirez

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Sep 16, 2024

Nucar Nissan of Norwood responded

Thank you for the kind words! We’re delighted to hear that our team provides thorough explanations, accurate wait times, and helpful advice for future repairs and maintenance. We appreciate your feedback and look forward to continuing to support you!

September 13, 2024

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Employee Rating

Richard in his team are the best they are always respectful and very polite and communicative with theirs customers. More

by NAGUIRRE1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire, Antonio Ramirez

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Sep 16, 2024

Nucar Nissan of Norwood responded

Thank you for the great review! We’re thrilled to hear that Richard and his team have consistently provided respectful, polite, and communicative service. We appreciate your kind words and look forward to serving you again!

September 10, 2024

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Employee Rating

He was kind and helpful. I’m satisfied with everything. Texting is a great option for the customers. More

by EDELIAEE
Recommend Dealer
Yes

Other Employees Tagged: Rich Rivera, Cristiane Costa, Aziz Lawal, Brandon Daughtrey, Robert Furman, Jude Belizaire

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Sep 11, 2024

Nucar Nissan of Norwood responded

Thank you for your review! We’re glad to hear that our team was kind and helpful, and that you’re satisfied with everything. We appreciate your feedback and look forward to assisting you again! Safe travels!

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