Jim Hunter | Page 3

After the initial meeting, during which we looked at the car we would eventually buy, the experience was completely negative. We felt bullied in signing paperwork before the car was even ready. The promised car we would eventually buy, the experience was completely negative. We felt bullied in signing paperwork before the car was even ready. The promised timing to pick up our new car was put off multiple times. Connor communicated but repeatedly promised timelines that were not accurate. We felt like we were put at the bottom of the list once we signed the paperwork. For example, when we signed paperwork on the second business day, we were told the car would be taken right away into the shop for detailing and cleaning. We were also told the door to the gas tank had arrived and would be painted and installed, and one week later that 3rd party vendor had not even been in to match the paint yet. Then we were told that vendor had the piece and was painting it and we could pick up the car that afternoon… But again Connor had not done his homework and the paint needed to cure for 12 hours so it would not be ready until the next business day. We picked up the car on the ninth business day into this process, and upon driving it out of the lot, discovered something was broken and a part needed to be ordered. We realize this was coincidental, but it further added to the negativity of this entire experience. Service manager Jim was spectacular. The first positive from Mills! An appointment was set up for me which I needed to change, and when I called and spoke with Sean, she could not have been less helpful. She was fairly rude on the phone and did not give the impression that she wished to be helpful at all. Now it has been 3 1/2 weeks and today is the day my car is finally getting fixed. However! It didn’t get fixed because the wrong part came in. This is the 24th day since I picked up my car, 32nd day overall. And the awful experience feels like it will never end. If other customers have experiences like ours, I’m surprised Mills is still in business. We will not use Mills again and neither will my friends or family. More

by Kathy S Verified Customer Verified Customer

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Thank you for your assistance in keeping my vehicle in super running condition. Experts in action. super running condition. Experts in action. More

by landers31 Verified Customer Verified Customer

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great service and personnel! waiting area nice - coffee and donuts on Thursday = we would recommend waiting area nice - coffee and donuts on Thursday = we would recommend More

by familyg Verified Customer Verified Customer

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Every time I go into service department I’m greeted with a smile and a welcome, service had been quit and nice to know Honda is and had always been the best ever! Thank you brainerd service department for y a smile and a welcome, service had been quit and nice to know Honda is and had always been the best ever! Thank you brainerd service department for your service on my car! More

by minnietj69 Verified Customer Verified Customer

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typically service is great, had fuel pump replace due to Honda recall a month later car wouldn't start had to have it towed. The fuel pump wasn't put in exactly right. they fixed this at no charge. Thank Honda recall a month later car wouldn't start had to have it towed. The fuel pump wasn't put in exactly right. they fixed this at no charge. Thank you for that. Unfortunately the person doing the work put deep scratches in the door panel and scratched down through the paint to metal. Mills is taking care of this for me. More

by NANCYLEE8183 Verified Customer Verified Customer

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The service was good, on schedule and no budget. However, the mechanic neglected to put four nuts on the rear wheel when rotating the tires. I got about six blocks away and had to call the shop to However, the mechanic neglected to put four nuts on the rear wheel when rotating the tires. I got about six blocks away and had to call the shop to come out and fix it. More

by rnod822 Verified Customer Verified Customer

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Had a serious oil issue and Mills Honda took it seriously. Diagnosed it fast, communicated clearly, and came in under estimate. No upsell, just honest work. Will return. seriously. Diagnosed it fast, communicated clearly, and came in under estimate. No upsell, just honest work. Will return. More

by Jake Smith Verified Customer Verified Customer

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I like that your always greeted with very friendly service. They take the time to thoroughly look your vehicle over. Best vehicle service place I have experienced. service. They take the time to thoroughly look your vehicle over. Best vehicle service place I have experienced. More

by jodimariebackus Verified Customer Verified Customer

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David was very helpful, professional and knowledgeable. . He was able to answer all my questions. . He was able to answer all my questions. More

by JNYLIN Verified Customer Verified Customer

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Servive was great. The dealership could enhance the waiting room. The service manager tbat i worked with was great. The dealership could enhance the waiting room. The service manager tbat i worked with was great. More

by JOHN.RUNCK Verified Customer Verified Customer

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