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Jim Huey
Jim Huey at Carman Chrysler Jeep Dodge
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Jim Huey

Service Manager

Carman Chrysler Jeep Dodge

196 South DuPont Highway
New Castle, DE 19720

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1 Review of Jim Huey

June 04, 2024

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Can I give you less than one star. My vehicle was in for inspection and the technician put the car on the lift. Somehow, well doing something they snapped something with the transmissi More

by Alihoop
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Other Employees Tagged: Joseph Triboletti

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Jun 04, 2024

Carman Chrysler Jeep Dodge responded

Well there is a little more to the story here. The Jeep is 15 years old and yes it drove in the shop. Our techinician went to place the Jeep in park and the shifter cable bushing snapped. This is a common problem on older Jeep and it can happen at any time. The shifter cable is located above the transmisssion, pulling the jeep in the bay would not cause this to brake. Customer was upset, which we understand their position. This is nothing that we did that casued this , or anything we could of prohibited. The cost to repair is about $700 and they want us to pay for it. Then they will pay for the part only...we pay the labor. we declined. The customer called the police and demanded they do something since we damaged their Jeep. They then threated socail media and reviews.... Again if we caused to happen we would be more then happy to take care of the repair. Joe Triboletti Carman CJDR General Mgr