Jim Doyle

I writing to express my and disappointment with my recent purchase of a brand new Ford F-150. The Ford Pass and running board motor have been problematic, and despite some progress, the issues persist recent purchase of a brand new Ford F-150. The Ford Pass and running board motor have been problematic, and despite some progress, the issues persist. The Ford Pass is now working intermittently, and the driver-side running board remains inoperable. The dealership provided a loaner vehicle while investigating the Ford Pass and keyless entry issues. However, they incorrectly utilized my Ford points, exceeding 3,700 points, despite having a credit card on file. I have attempted to contact General Manager Jim Doyle, but my calls have gone unreturned. I find it unacceptable that the dealership has not expedited the running board part. My experience has been disappointing, and I regret purchasing from my hometown dealership, as I believe the issues would have been promptly resolved elsewhere. Nevertheless, Service Advisor Mr. Felix demonstrated helpfulness and empathy. Overall, my experience has been disappointing, and I will not recommend this dealership. More

by KPAUL2124 Verified Customer Verified Customer

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Great experience and Russ and the whole team was excellent!! I couldn’t be more happier excellent!! I couldn’t be more happier More

by Israel Deoliveira Jr Verified Customer Verified Customer

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All team members treated me very well and looked after every concern And got me in and out very fast every concern And got me in and out very fast More

by chris.prestia Verified Customer Verified Customer

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Thank you guys for everything you guys was so nice to me I will come back for my next purchase I will come back for my next purchase More

by ghofrannajeeb Verified Customer Verified Customer

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The staff is very polite, Steve the advisor updated me n the progress of repairs the progress of repairs More

by rizbajwa22 Verified Customer Verified Customer

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The hospitality and customer service was excellent, I would differently recommended this dealership to my friends and family would differently recommended this dealership to my friends and family More

by WILFREDO.MEKIN Verified Customer Verified Customer

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We had a great experience from beginning to end…Our family has a long history with Wayne Akers…Parents lived in nearby Lake Clark Shores for over 50 years…Family have purchased and serviced cars going family has a long history with Wayne Akers…Parents lived in nearby Lake Clark Shores for over 50 years…Family have purchased and serviced cars going back a long ways…and the truck we got was a trade in from another long term customer…Historical Symbiosis at Wayne Akers! 🕺🏼 More

by SENTINAL.46 Verified Customer Verified Customer

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This was a wonderful experience from the general manager Jim to the sales manager Hector and our salesperson Rony. Gabe in finance was very informative and extremely helpful I would definitely recommend th Jim to the sales manager Hector and our salesperson Rony. Gabe in finance was very informative and extremely helpful I would definitely recommend this dealership to my friends and family. Mike More

by mfrizzman33 Verified Customer Verified Customer

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Worst costumer service I have ever had I would not recommend this dealership to anyone impossible to reach on the phone finance department is terrible recommend this dealership to anyone impossible to reach on the phone finance department is terrible More

by IRONSAFETY15 Verified Customer Verified Customer

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Excellent experience! Easy and quick. Appreciate the attention to detail and no pressure. Great selection as well. Easy and quick. Appreciate the attention to detail and no pressure. Great selection as well. More

by MEGHAND Verified Customer Verified Customer

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