Jim Dotson

Royal Oak Ford’s service department was great. Since I live within a 10 mile radius of their location, they picked up and Re delivered my Mach e. They also automatically applied my Ford points so Since I live within a 10 mile radius of their location, they picked up and Re delivered my Mach e. They also automatically applied my Ford points so no cash out of my pocket for the services performed. By all means this is about the best dealer experience I’ve ever had over owning 22 vehicles. More

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I had been looking around for a car for a while. I have good credit, but I've only had it for about a year. Plus I just got into a stable job a few months ago. Being my first car it was incredibly d I have good credit, but I've only had it for about a year. Plus I just got into a stable job a few months ago. Being my first car it was incredibly difficult to find a dealership that would even help me without giving me insane interest rates and cars that looked like they barely functioned. I needed a car that would keep me safe through Michigan winters. I consulted with Don at Royal Oak Ford and I'm still in shock with how much he was able to help me. I originally consulted about a used 2014 escape thinking that was the best I was going to be able to get. Don helped me get everything started and when I came back that Monday, he helped me find enough credit and a good interest rate to be able to get a 2020 Ford escape with 24,000 miles on it. Don helped me get a car that can keep me and my family safe through the winter, and keep us safe and comfortable in a reliable vehicle for a long while. I'm so grateful for Don and everything he did to help me. More

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The best service I have ever had . Always polite great service. I wouldn't go anywhere else. Always polite great service. I wouldn't go anywhere else. More

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Only thing I ask you to change is the long wait for service appointments otherwise all good service appointments otherwise all good More

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I've purchased and leased vehicle from Royal Oak Ford for years. Always worked with Mike Long on the purchases and leases. Any service issues on any of my Ford's (very few actually) have always been handled years. Always worked with Mike Long on the purchases and leases. Any service issues on any of my Ford's (very few actually) have always been handled by Jim Dotson. Both Mikle Long and Jim Dotson are outstanding employees and are pleasent to work with. More

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I had a heat shield problem on my 2013 Ford Focus. I stopped into the dealership and talked to Mark Lange the used car manager. He sent me over to the service department and had one of the mechanics t I stopped into the dealership and talked to Mark Lange the used car manager. He sent me over to the service department and had one of the mechanics take a look at it. He promptly put the car on the hoist and fixed it right away. I went back to thank Mark and told him of all the dealerships whether it was GM or Ford, this is a top notch dealership. There was no charge for the repair. The service department was great. I will certainly recommend all my friends who might need a car in the future to talk to Mark Lange for a used car. My thanks again to Royal Oak Ford for fantastic service. Thank you, Bob Baker More

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Friendly reliable people. I loved Heather and feel she went the extra mile for me I loved Heather and feel she went the extra mile for me More

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I can not say enough good things about Royal Oak Ford and their personal. Everyone there is a rock star. Mark Lange is the manager of used cars sales and Darius Glover (the salesman we worked with.) were v their personal. Everyone there is a rock star. Mark Lange is the manager of used cars sales and Darius Glover (the salesman we worked with.) were very helpful, respectful, and courteous. They both listen to our needs and went out of their way to make sure we were very happy & satisfied with our purchase. Mark Lange, as a sales manager went far beyond his duties and I want to give him a BIG THANK YOU! I would recommend Royal Oak ford to anyone I know with the confidence that they will also be a satisfied customer. I just can not thank the Royal Oak Ford Team enough. Sincerely, THANK YOU, Royal Oak Ford IS THE BEST!! More

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Dear Sir(s)Just wanted to say thank you you for Dear Sir(s) Just wanted to say thank you you for absolutely excellent assistance bu your service tech Jim Dotson. All I can say is wow! My expectatio Dear Sir(s) Just wanted to say thank you you for absolutely excellent assistance bu your service tech Jim Dotson. All I can say is wow! My expectations were far exceeded and Jim was way more than accommodating. Thank you Jim for making my visit absolutely great 👍 More

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I was referred to Devin by Jim Dotson in the service department, which just shows you that if employees trust him, then you have nothing to worry about! I had been in contact with Devin for a few months department, which just shows you that if employees trust him, then you have nothing to worry about! I had been in contact with Devin for a few months regarding a lease turn in, he was never pushy or demanding. He was always honest and truthful with me from the very beginning, and made this such a painless process. His relaxed attitude put me at ease from the minute I sat down with him, I felt like I was buying a car from a friend, and not a salesman! This man takes complete pride and ownership of his work, and is an absolute asset to this sales team. I highly recommend going to see him if you are looking for a new Ford, as I am now a customer for life! More

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