Jim DaLuga
Jim DaLuga at Brilliance Subaru

Jim DaLuga

General Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
34 Reviews
5.0

34 Reviews

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34 Reviews of Jim DaLuga

December 20, 2024

Dealership Rating
Employee Rating

I am always treated like their best customer as is everyone who visits Brilliance Subaru. The service department goes above and beyond to ensure your vehicle is running at its best. They are consult More

by gamucha513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas, Adam Mennella

October 25, 2024

Dealership Rating
Employee Rating

Ed was wonderful! He was so pleasant to work with and no pressure at all. More

by mkweiher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 27, 2024

Brilliance Subaru responded

mkweiher, Thank you so much for the 5 star review and purchase from Ed, he has been providing exceptional customer service since Brilliance Subaru opened in 2014. Enjoy the new car. Jim DaLuga General Manager

October 22, 2024

Dealership Rating
Employee Rating

My family and I have purchased 5 vehicles from this dealership. Experience was absolutely exceptional every time…. More

by Mpadul01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Pagnotta , Justin G

Oct 27, 2024

Brilliance Subaru responded

Mpadul01, Thank you so much for purchase #5 from Brilliance Subaru. We really appreciate the business and we look forward to helping you with purchase #6 when ready. Enjoy the new car and we will see you in a few months for your first service visit. Jim DaLuga General Manager

September 26, 2024

Dealership Rating
Employee Rating

I recently had an outstanding experience at Brilliance Subaru and felt compelled to share it. From the moment I walked in, it was clear that this dealership operates with professionalism and a commitment More

by Andrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2024

Brilliance Subaru responded

Andrew, Thank you so much for the absolutely AMAZING review!!! I am glad to hear that you enjoyed working with the team. It was a pleasure meeting you, enjoy the new car and we will see you down the road for your initial service appointment. Jim DaLuga General Manager

August 04, 2023

Dealership Rating
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Very personable, Easy to talk with. No pressure sales, explained everything clearly, finance was clear and easy to deal with. Sales and management staff was casual but professional. More

by Stormyboy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 06, 2023

Brilliance Subaru responded

Stormyboy, Thank you very much for the 5 star review and wonderful feedback. I hope to see you down the road for service, enjoy the new car! Jim DaLuga General Manager

July 13, 2023

Dealership Rating
Employee Rating

Wonderful experience with first service, as expected after having a great experience with my vehicle purchase (thank you Jason, Jim and Chad). Even when I called to make appointment and then to confirm, More

by bamonier
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2023

Brilliance Subaru responded

Bamonier, Thank you very much for the 5 star review and amazing feedback. We appreciate the purchase and are glad that you like all of our community related activities. Feel free to bring your dog to our dog park next visit! Jim DaLuga General Manager

April 23, 2023

Dealership Rating
Employee Rating

Great service department! Quick and easy service appointment. They had to order parts and I was quickly advised when they came in. More

by Chrisdeacy
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas, Adam Mennella

May 01, 2023

Brilliance Subaru responded

Chris, Thank you very much for the 5 star review. I am glad you had a great experience and we really appreciate the business, see you next time. Jim DaLuga General Manager

February 18, 2023

Dealership Rating
Employee Rating

Salesman Keith Johnson was VERY pleasant to work with, as is the dealership. No pressure sales tactics .. none. No silly add-on fees (just to jack up the price). We will be our next car from Mr. Johnson, a More

by Happy Camper
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Ring, Keith Johnson

Feb 27, 2023

Brilliance Subaru responded

Happy Camper, Thank you very much for the 5 star review and wonderful feedback. Keith has been providing exceptional customer service since we opened Brilliance Subaru in 2014 and I am glad that you enjoyed working with him. See you next time! Jim DaLuga General Manager

January 17, 2023

Dealership Rating
Employee Rating

Smooth transaction with no issues. Information was accurate and straight forward. Upfront costs held up. More

by Rggg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Ring, Jay Turner

Jan 23, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review and purchase from Brilliance Subaru. Jim DaLuga General Manager

December 14, 2022

Dealership Rating
Employee Rating

Great experience. They were quick, transparent, and efficient. I will be back. Even had a dog park. More

by Danno1500
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Pagnotta , Jeremy

Dec 19, 2022

Brilliance Subaru responded

Danno1500, Thank you very much for the 5 star review and your feedback! I hope your dog enjoyed the dog park, see you next time. Jim DaLuga General Manager

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