Jim D.
Jim D. at Vision Chrysler Dodge Jeep Ram
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Jim D.

Service Advisor

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.4
201 Reviews
4.4

201 Reviews

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201 Reviews of Jim D.

October 29, 2024

Dealership Rating
Employee Rating

$225/Hr rate and a quote for $600 to replace license plate lights did not sit right with me. Bought after market for $18 and 2 mins to install. More

by 2014Cherokee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Torres

Oct 30, 2024

Vision Chrysler Dodge Jeep Ram responded

"2014Cherokee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 27, 2024

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Employee Rating

They took care of all the concerns I had. They returned my phone calls when I called in and left messages. More

by ks130688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Torres , Jonny

Oct 30, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 25, 2024

Dealership Rating
Employee Rating

Never have to wait long, workers are always polite and very respectful. Always communicate well regarding vehicle More

by NANAWELCH06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 18, 2024

Dealership Rating
Employee Rating

If I had my choice I would definitely choose somewhere else. They have the mentality of, “that’s not my job”, they do not communicate. You can’t not reach them by the phone number listed. If you have “war More

by Hankinthehook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Torres

Oct 23, 2024

Vision Chrysler Dodge Jeep Ram responded

"Hankinthehook" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 18, 2024

Dealership Rating
Employee Rating

All the service writers were professional and helpful. I appreciated the ride from the shop to my office and back. More

by Sharif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Torres

Oct 23, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 18, 2024

Dealership Rating
Employee Rating

It is virtually IMPOSSIBLE to communicate with anyone in "service" by telephone. I had to get a ride there to speak with anyone about scheduling my broken car! This is not customer service. More

by tgj2118
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2024

Vision Chrysler Dodge Jeep Ram responded

"Tgj2118" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 16, 2024

Dealership Rating
Employee Rating

The service to my car went well, and I was notified when the service on mmm vehicle was complete. More

by ABOHNKE69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Torres

Oct 23, 2024

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 16, 2024

Dealership Rating
Employee Rating

They were nice very friendly and quick service did an awesome job. Clean fast service will continue to go there More

by CMCLAMORE.1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Torres

October 16, 2024

Dealership Rating
Employee Rating

Very professional and job done well and staff very friendly courtesy and efficient will return! More

by lcapp2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe C., Frank Torres

October 16, 2024

Dealership Rating
Employee Rating

all things went very well and the price was good we have got many cars from vision & have been happy for years More

by zron123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Torres

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