Jim Clay

I have an aged car. One of the thin piece was broken when in service. They helped find the parts from another dealer in the same day to finish the service. Awesome! One of the thin piece was broken when in service. They helped find the parts from another dealer in the same day to finish the service. Awesome! More

by CFKANG Verified Customer Verified Customer

Report | Print

They are all good. They explain to me about that how long it will take to repair the recall. They take care about on time. . I can move to on my schedule They explain to me about that how long it will take to repair the recall. They take care about on time. . I can move to on my schedule More

by CHONGANDSUK Verified Customer Verified Customer

Report | Print

Excellent service, outstanding personnel, bottom line …. They get the job done! Highland Park Acura is Highly recommended They get the job done! Highland Park Acura is Highly recommended More

Report | Print

Antim and Jim are great! So far all my appointments have been pleasant experiences. Only comment would be on cleanliness of my interior. Upon return So far all my appointments have been pleasant experiences. Only comment would be on cleanliness of my interior. Upon return More

by kristy.p Verified Customer Verified Customer

Report | Print

Good service and timely calls. All was great. Jim did a great job explaining what needed to be done. All was great. Jim did a great job explaining what needed to be done. More

by MICHAELEBECKMAN Verified Customer Verified Customer

Report | Print

I have been coming to this dealer for service for over 20 years. They do a great job. years. They do a great job. More

Report | Print

Service rep was thorough in his explanation and helpful. Very polite and professional. Would follow up with findings. Very polite and professional. Would follow up with findings. More

by priveracsc Verified Customer Verified Customer

Report | Print

Took my car for an oil change Great service Tommy and Harry is doing a great job Harry is doing a great job More

by A1EXPRESSTOWING Verified Customer Verified Customer

Report | Print

Good service manager. Service took longer than expected by an hr. Prices for service a bit high Service took longer than expected by an hr. Prices for service a bit high More

by Nelson.dr3 Verified Customer Verified Customer

Report | Print

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say an Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say anything when I walk up and smile. Gives me a dirty look. Says I have no appointment. Told him I bought the car a few weeks ago and then he asked me when I got it 10 seconds later. Getting calls and texts from 4 different numbers all day saying sorry you missed your appointment and asking to trade the car back in. Got a text saying they won’t fix the air compressor under warranty 2 weeks after the sale and never fixed the headlight either. Didn’t even top my windshield washer fluid, as the light turned on when I left. Spent 4 hours of my day off driving back and forth and had to take a $65 Uber. Came home and recharged the AC myself. Blows cold. This leads me believe they never even checked since my fingerprints in the dust on the cover were the only ones. They never even gave me a price to fix it. I’ve never had a more xxxxxxxx experience with a service department. Never a sorry, never offered anything to make it right. Was told we’ll call you to see what we can do right at the very end when handed my keys. I feel robbed of my time, money, and dignity. Sales and finance were nice, but you would have more luck getting your car serviced at the special Olympics. If you guys really want to make it right, you can mail me a check for $200 for my loss. Then I will delete the post. Don’t bother calling, emailing, or texting. I will consider this harassment. Just send me the check and this will be gone. May god be with you. More

Report | Print