Jim Clay
Jim Clay at Acura Highland Park
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Jim Clay

Service Advisor

Acura Highland Park

2699 Skokie Valley Rd
Highland Park, IL 60035

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4.5
15 Reviews
4.5

15 Reviews

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15 Reviews of Jim Clay

May 15, 2025

Dealership Rating
Employee Rating

I have been coming to this dealer for service for over 20 years. They do a great job. More

by Colin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Acura Highland Park responded

Thanks for the loyalty, Colin! We're honored you've trusted us with your service for over 20 years. Here's to many more years of great care!

May 08, 2025

Dealership Rating
Employee Rating

Service rep was thorough in his explanation and helpful. Very polite and professional. Would follow up with findings. More

by priveracsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Acura Highland Park responded

Thank you for your feedback. We're glad your service rep was clear, helpful, and professional throughout your visit. We appreciate your trust and look forward to assisting you again.

April 26, 2025

Dealership Rating
Employee Rating

Took my car for an oil change Great service Tommy and Harry is doing a great job More

by A1EXPRESSTOWING
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 09, 2025

Acura Highland Park responded

Thank you for the great feedback! We're glad Tommy and Harry took good care of you. We appreciate you coming in for service!

April 25, 2025

Dealership Rating
Employee Rating

Good service manager. Service took longer than expected by an hr. Prices for service a bit high More

by Nelson.dr3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2025

Acura Highland Park responded

Thank you for the feedback. We're glad you had a positive experience with the service manager, and we appreciate your patience with the delay. We’ll continue working to improve turnaround times and offer competitive pricing.

April 13, 2025

Dealership Rating
Employee Rating

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say an More

by Mark B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 14, 2025

Acura Highland Park responded

We’re sorry to hear about your experience and understand your frustration. Your feedback — including your $200 request — has been passed along to management for review. We appreciate you bringing this to our attention.

Apr 14, 2025

Mark B responded

Thank you so much. I also paid for $168 oil change same day. The oil was black as well as all the filters. No wiper fluid. I’d appreciate it if that was also added.

April 12, 2025

Dealership Rating
Employee Rating

The Acura dealership provided excellent, on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. More

by valentin_stankiewi@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Acura Highland Park responded

Thank you for the kind words! We’re glad the team delivered timely, high-quality service and helped answer your questions. We're always here to help you keep your Acura running strong.

April 11, 2025

Dealership Rating
Employee Rating

Very clean , quick . Happy people who work there always smiling, always give me the best information. More

by ellenwaltz
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

Dealership Rating
Employee Rating

They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. More

by ORTMANBR2000
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Apr 10, 2025

Acura Highland Park responded

Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!

April 07, 2025

Dealership Rating
Employee Rating

I took my vehicle in for routine maintenance and everything went smoothly. The customer service was excellent More

by adabate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antim

Apr 10, 2025

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 03, 2025

Dealership Rating
Employee Rating

Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle. More

by MATHEWSABRAHAM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Acura Highland Park responded

Thank you for your feedback! We're glad to hear that Antim kept you informed throughout the service and provided a brand-new loaner vehicle. We appreciate your support and look forward to assisting you again!

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