Jim Casebolt

Well, I haven't even made my first payment yet and it's going to another dealership for a new fuel pump that's gonna cost me $900... Especially after they said it was blue dot certified and then ended up p going to another dealership for a new fuel pump that's gonna cost me $900... Especially after they said it was blue dot certified and then ended up pulling that warranty at the end of the deal stating the vehicle was to old and the emergency brake never got checked during that "certification"... Not to thrilled about this..... More

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I was very satisfied with the service. I liked the fact that I was able to text Jim the information he needed and I didn't have to miss any work during the process. I also liked it that I liked the fact that I was able to text Jim the information he needed and I didn't have to miss any work during the process. I also liked it that Jim brought the car to Galion. It saved me an hour and I didn't have to miss any work. I would definitely recommend Jim he was very nice respectful and friendly. More

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I highly recommend Donley Ford! My salesman Jim was so kind and patient. Everyone is so nice and friendly. I love the vehicle I purchased! My experience was great and I will tell a My salesman Jim was so kind and patient. Everyone is so nice and friendly. I love the vehicle I purchased! My experience was great and I will tell anyone looking for a vehicle to visit Donley Ford! More

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Jim was extremely helpful and got me through buying a new car quickly! The financial office was good to work with and answered any questions I had. Great experience! car quickly! The financial office was good to work with and answered any questions I had. Great experience! More

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I have always received excellent Service in the 20 + years I have dealt there and this was no exveption years I have dealt there and this was no exveption More

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Our sales consultant and the other staff members were friendly and answered all our questions without any pressure to make a decision. We were considering leasing a new car for the first time, but in th friendly and answered all our questions without any pressure to make a decision. We were considering leasing a new car for the first time, but in the end bought a low mileage 2019 model that fit our needs and budget perfectly. The beautiful color was the icing on the cake. More

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Donley's is a good dealership to get you into a vehicle that you want for the Great Price! The sales consultants and manager are all nice people to help out with your vehicle purchase needs. that you want for the Great Price! The sales consultants and manager are all nice people to help out with your vehicle purchase needs. More

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Great people,great service,had a problem with truck i brought but so far they,,,she, has been on it, Happy Custoner and will return if looking for a truck or a car brought but so far they,,,she, has been on it, Happy Custoner and will return if looking for a truck or a car More

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From finding the vehicle(s) we were interested in to driving away in one of them,the entire process could not have been easier. Donley's site is up-to-date and easy to use.The photos are precise and des driving away in one of them,the entire process could not have been easier. Donley's site is up-to-date and easy to use.The photos are precise and descriptions,especially details of warranties,Ford certification,and Carfax were very helpful. Having Hayley facilitate the vehicles for us to see at a time convenient to our schedules was very helpful.Our salesperson,Alicia, was very knowledgeable,helpful,and honest. We felt no pressure,but got the answers we needed for our (big) decision. The finance staff were terrific and worked efficiently,respecting our time,while getting us a great rate on our loan. Our 2020 Escape is beautiful and exactly what we have been researching to meet our needs for a fuel efficient SUV. The staff works as a team. Jim stepped in to assist in keeping the process moving while Alicia dealt with another customer's questions. They work together to serve the customers;an often forgotten practice,but essential to good business. The entire staff was professional,extremely helpful,and the dealership is clean,bright,and modern,as are the vehicles! More

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Excellent customer service. This was easy. Niki took the time to have my new truck detailed again. I couldn’t be happier. Always so professional and accommodating! Thanks! This was easy. Niki took the time to have my new truck detailed again. I couldn’t be happier. Always so professional and accommodating! Thanks! More

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