Jim Birdsell

Best people in the business, they understand their clients and go the extra mile for you! clients and go the extra mile for you! More

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We were very pleased in dealing with Peter again. He was. very helpful in explaining everything we needed to know about the vehicle, etc. I believe the lady’s name who helped with financing was Pam. He was. very helpful in explaining everything we needed to know about the vehicle, etc. I believe the lady’s name who helped with financing was Pam. She also was very helpful. Everyone we dealt with that day and the next day when we came back and worked with Zach to get our phone set up was great. We have recommended Westtown Ford before and we would again. Other staff members that were there working that day were very polite and friendly. We enjoyed meeting Prosper. We are enjoying our new car. More

by krpate Verified Customer Verified Customer

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I keep going back to Westown Ford to purchase a vehicle because I don't feel pressured to settle on a vehicle that I am not comfortable buying. All salesman are polite and address any concerns and help fi because I don't feel pressured to settle on a vehicle that I am not comfortable buying. All salesman are polite and address any concerns and help find what I have in mind,but give me comparable or better options. The service department is the best. I haven't met a rude or judgemental employee and don't think I will. More

by kathleenblakeley Verified Customer Verified Customer

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Took care of my oil change and fixed my warranty problem. Pleased! Service team is always helpful. Pleased! Service team is always helpful. More

by Jack Hull Verified Customer Verified Customer

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5 Star service. A+++++++ They do it right or make it right!!! Very hands on and personable service When You choose Westown Ford in Jacksonville IL, You have cho A+++++++ They do it right or make it right!!! Very hands on and personable service When You choose Westown Ford in Jacksonville IL, You have chosen a Family who never forgets you. They truly have heart and care !!! Because WESTOWN FORD in Jacksonville IL ....... ARE BUILT 💙 FORD 💙 TOUGH 💙 !!!!!!! More

by loveisallweneed828 Verified Customer Verified Customer

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Westownn Ford and Cierra Burns and Jim Birdsell always go above and beyond with service and trading/buying a new vehicle!! above and beyond with service and trading/buying a new vehicle!! More

by Becky Dimmick Verified Customer Verified Customer

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Most of the staff are wonderful. I have been a loyal customer at westown for last 11 years. I have been a loyal customer at westown for last 11 years. More

by mdhauck Verified Customer Verified Customer

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We have purchased 3 Lincoln Aviators since 2021 from Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she was WONDERFUL, is an understatement!!! We purchased the Red Carpet Metallic 2020 Aviator from Vicki. To say Vicki is an outstanding person in every aspect is really not touching the adjectives I should be using. Honestly, from Michael in the Service Department to Jim Birdsell & pretty much everyone we have encountered is “ EXCELLENT “ & extremely helpful!! Ciera is also a great asset to the dealership from assisting a client, selling vehicles, & now working in Finance. An AWESOME DEALERSHIP, wouldn’t even think of purchasing a Lincoln anywhere else. We love Vicki & Ciera so much we suggested our son purchase a 2025 Ford Explorer Platinum from Vicki. Ciera assisted with financing & also took some photos for me to send my son who lives in Springfield, IL. & works in Lincoln, IL… More

by Celia Marie Verified Customer Verified Customer

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I can always trust the people I deal with. The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maint The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maintenance or repairs. They actually go above and beyond for me. I truly appreciate everyone that works there. More

by sjfdlieu7 Verified Customer Verified Customer

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Very helpful. Good to work with. Answered all my questions. I've done business with them for several years and would recommend them to others. Good to work with. Answered all my questions. I've done business with them for several years and would recommend them to others. More

by mpa1419 Verified Customer Verified Customer

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