Jim Birdsell

We have purchased 3 Lincoln Aviators since 2021 from Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she Westown Ford-Lincoln. Vicki was the first person we encountered while driving through the dealership looking specifically for an Aviator. To say she was WONDERFUL, is an understatement!!! We purchased the Red Carpet Metallic 2020 Aviator from Vicki. To say Vicki is an outstanding person in every aspect is really not touching the adjectives I should be using. Honestly, from Michael in the Service Department to Jim Birdsell & pretty much everyone we have encountered is “ EXCELLENT “ & extremely helpful!! Ciera is also a great asset to the dealership from assisting a client, selling vehicles, & now working in Finance. An AWESOME DEALERSHIP, wouldn’t even think of purchasing a Lincoln anywhere else. We love Vicki & Ciera so much we suggested our son purchase a 2025 Ford Explorer Platinum from Vicki. Ciera assisted with financing & also took some photos for me to send my son who lives in Springfield, IL. & works in Lincoln, IL… More

by Celia Marie Verified Customer Verified Customer

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I can always trust the people I deal with. The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maint The sales staff, service advisors and mechanics. They are all very professional and treat me like a customer, not just a sale or money spent on maintenance or repairs. They actually go above and beyond for me. I truly appreciate everyone that works there. More

by sjfdlieu7 Verified Customer Verified Customer

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Very helpful. Good to work with. Answered all my questions. I've done business with them for several years and would recommend them to others. Good to work with. Answered all my questions. I've done business with them for several years and would recommend them to others. More

by mpa1419 Verified Customer Verified Customer

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Westown service department is always ready to serve my needs. I popped in for oil change and they got me in in less than an hour. Also topped off extra fluids, found cabin filter that needed replaced and needs. I popped in for oil change and they got me in in less than an hour. Also topped off extra fluids, found cabin filter that needed replaced and replaced wiper blades. Great service every time. Jack More

by Jack Hull Verified Customer Verified Customer

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I felt respected and confident in the decision to use Westown as soon as the process started. The staff communicated well and the transaction went as planned. Highly recommend this team. Westown as soon as the process started. The staff communicated well and the transaction went as planned. Highly recommend this team. More

by kale Verified Customer Verified Customer

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Great service in a polite and professional manner! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! Highly recommend Westown Ford for purchasing a vehicle and continued servicing vehicles! More

by kathleenblakeley Verified Customer Verified Customer

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Staff was prepared with information. Had the car at the showroom door when we arrived. We accepted terms and returned the following morning to complete the purchase. Paperwork was hea Had the car at the showroom door when we arrived. We accepted terms and returned the following morning to complete the purchase. Paperwork was heavy, but prepared and executed quickly and thoroughly, including our April tag that was due. Everyone in the office and around us were kind and personable. Special thanks to Nick Xamis, a true friend and special man. More

by RodSt Verified Customer Verified Customer

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Professional Dealership which goes above and beyond what is expected Sal es lady VIckie and financial were both great. is expected Sal es lady VIckie and financial were both great. More

by dodge742011 Don Verified Customer Verified Customer

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FRIENDLY STAFF Very smart and up to knowledge about the details of the Ford. .Also Can I have her phone number . the details of the Ford. .Also Can I have her phone number . More

by tl_schou Verified Customer Verified Customer

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Cierra and your team were amazing to work with. Friendly and helpful. Would recommend to friends and family to shop there Friendly and helpful. Would recommend to friends and family to shop there More

by bedtka99_03 Verified Customer Verified Customer

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