Jewel Payne

They did not rotate my tires. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. That’s supposed to be done with the oil change. This is like the second time they didn’t do it. More

by SLROBY4 Verified Customer Verified Customer

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The service department was excellent and very communicative. They got me in and out quickly, and hospitality was great. communicative. They got me in and out quickly, and hospitality was great. More

by jeremymreeves Verified Customer Verified Customer

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Donalson Chevrolet Buick GMC is my dealer of choice for any work to be performed on my vehicle. Always a great experience. any work to be performed on my vehicle. Always a great experience. More

by rwebbsn Verified Customer Verified Customer

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Fast, friendly, efficient! . Service recalls were done in an hour! Overall, I had a great experience dealing with this dealership. . Service recalls were done in an hour! Overall, I had a great experience dealing with this dealership. More

by Rio Semenoff Verified Customer Verified Customer

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When I bought my camry from keating. I got a free meal plus a movie while I waited for the car. Here I just got a cup of coffee maybe some donuts next time I got a free meal plus a movie while I waited for the car. Here I just got a cup of coffee maybe some donuts next time More

by onehilltwomany Verified Customer Verified Customer

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I contacted the service department to inquire about a recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate th recall on my vehicle. The needed part was not in stock so I am waiting for it to be ordered and then the work will be performed and I can evaluate the service. More

by RICKY.MOORE Verified Customer Verified Customer

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We purchased our last two vehicles here and kept the first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contra first over 10 years. The second, purchased in 2022, has had multiple issues with the same module, with terrible, excuse-making, condescending, contradictory, and flat-out lying service experience throughout, particularly with the transmission we just replaced under warranty. They had vehicle 4 weeks, with an advisor telling me I was “lucky” to have a loaner after 4 weeks of different reasons why transmission work hadn’t yet begun on my vehicle; then, same advisor telling me I didn’t have to purchase vehicles at Donaldson, or have them serviced there. We were given a choice of spending thousands on a brand-new transmission with 0 miles, or accepting the reworked warranty transmission, with a guarantee that it would have less than 6 k. When husband picked up SUV, no one was there to speak to him. The receipt indicates the warrantied transmission has 60k miles, not the previously guaranteed lesser amount. We still have not received an explanation over a week later. We purchased because of our stellar experience with Donalson for over 10 years. That customer service is evidently no longer the case. More

by AMRCORNES Verified Customer Verified Customer

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Always super easy transaction with everyone up there. Can not say enough good thing about everyone. Always helpful and courteous to me and my whole family! Can not say enough good thing about everyone. Always helpful and courteous to me and my whole family! More

by perryj71 Verified Customer Verified Customer

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I like how clean the Dealership is kept in general, but especially like how clean and organized the Service Department is kept. especially like how clean and organized the Service Department is kept. More

by EKIBODEAUX Verified Customer Verified Customer

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The service dept is always nice friendly they treat me like family. They make sure my vehicle is safe and keep it running properly. Always let me know if something needs to be addressed on my vehicle and like family. They make sure my vehicle is safe and keep it running properly. Always let me know if something needs to be addressed on my vehicle and check everything to make sure it’s functioning properly. More

by HEATHER_WADE Verified Customer Verified Customer

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