Jesus Soria

The service staff is very good , but the dealership has policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we wo policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we would have to pay 20,000 premium over the price from Mercedes factory. So we were forced to look for a dealership that did not charge a premium. So this dealership lost a good potential customer through their greed. I recently had the car detailed , at the dealership. They did a very good job. However the car had a tire that was loosing air . I was told that I had to purchase a new tire regardless of whether it was a simple tire leek. More

by BURKEJE3 Verified Customer Verified Customer

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My service advisor is very attentive, knowledgeable, extremely helpful and professional. thank you for the wonderful experience. extremely helpful and professional. thank you for the wonderful experience. More

by STONE.ELLE Verified Customer Verified Customer

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Excellent and detailed service. Quick and timely service as well, in and out in a super timely fashion ! Quick and timely service as well, in and out in a super timely fashion ! More

by HH III Verified Customer Verified Customer

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Nice people and quick service. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. Had to push several numbers to finally speak to a person. Then no response or communication after appointment was made or reminders sent. More

by 2ducksfans Verified Customer Verified Customer

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I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to get going home. More

by tdgodwin Verified Customer Verified Customer

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There were equipment breakdown and my repairs were delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. delayed but Jesus managed it very professionally and to my satisfaction. Truly represented Mercedes with exceptional service. More

by CRLPNN Verified Customer Verified Customer

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Great job on getting my vehicle done on time Love the complimentary car wash as well as the transportation to and from work. complimentary car wash as well as the transportation to and from work. More

by MICHAEL.SLATTERY Verified Customer Verified Customer

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Service was fast and great. The car service was excellent to commute to and from the appointment The car service was excellent to commute to and from the appointment More

by MILL5824 Verified Customer Verified Customer

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Clean facility,well played out. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. More

by UAANDABC67 Verified Customer Verified Customer

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Everything went really well, great communications, fast transaction and easy buying process. We thank you! transaction and easy buying process. We thank you! More

by Labirdwell Verified Customer Verified Customer

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