Jesus Soria

Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More

by Mbsurvey Verified Customer Verified Customer

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Michael was so welcoming from the moment I stepped into the showroom. He was well informed about the vehicles and was patient with me and my need to learn. He took care of us! I’ll be recommending him to the showroom. He was well informed about the vehicles and was patient with me and my need to learn. He took care of us! I’ll be recommending him to my friends and family for sure. More

by ARCHANATHAPASHERPA Verified Customer Verified Customer

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The team at Mercedes Portland made it an easy and enjoyable purchase. Will be back again enjoyable purchase. Will be back again More

by DAVID@HIGHLINEFIREARMS.COM Verified Customer Verified Customer

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Jesus provided excellent service during my recent service appointment. He was friendly, efficient, and kept me informed. appointment. He was friendly, efficient, and kept me informed. More

by minot.cleveland Verified Customer Verified Customer

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Failed to accurately reflect cars completion status in their monitoring systems. Would have not known it was done if I had not texted them for a status. Could have gotten my car back sooner if the system their monitoring systems. Would have not known it was done if I had not texted them for a status. Could have gotten my car back sooner if the system reflected the correct status. Also, Lyft gps is still taking me to wrong work location. It is a Lyft issue but since it is a ride provided by the dealer, the dealer needs to pressure Lyft to fix it. More

by JOSHUA.PHILLIPS0 Verified Customer Verified Customer

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Thought he was very engaged and transparent in my vehicles service. Easy to work with. vehicles service. Easy to work with. More

by LEO.CONNOLLY Verified Customer Verified Customer

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Thank you Jesus! Worked with me to decide what was needed now and what to schedule for another time. Professional, thorough, and gracious. Worked with me to decide what was needed now and what to schedule for another time. Professional, thorough, and gracious. More

by EVAHUNTSINGER Verified Customer Verified Customer

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First off I want to point out that I do not know Jesus Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively so this review is based on my experience with her. My first interaction began when I located a 2019 BMW i8 on their website for sale. I inquired about this vehicle and received a response from Megan O/A the 24th of August 2024. I explained to Megan that I lived in Tennessee and would not be able to make the drive to Portland Oregon to see the vehicle in person. She informed me that would not be an issue as they ship many vehicles to customers. I signed the required documents on the 27th of August and promptly returned them to her. At this point the conversation went dry and I didn't hear from her for a day. I recached back out to her on the 28th of August to find out if there was anything I needed to do on my end to close out this process. Megan responded to me on the 28th of August and told me that they were just waiting on the funds for the vehicle to arrive. I had already secured funding and had a check from Navy Federal but was never told who to send it to or where to send it to. Again, effective communication would have fixed this. She also said that some DMV documents had been mailed to me. I was never told that I was being sent any additional documents by mail that I needed to sign. This was not a problem but again, the communication was non-existent at this point. I reached back out to Megan on the 3rd of September inquiring about the documents since I had not received them yet. I also inquired about a tracking number and the carrier that was used to ship the documents. I was told that I should be receiving them at any point and that she hadn't heard back from the finance department (Andrew Fox) with a tracking number. Once I received the documents on the 4th of September, I saw that they were mailed four days AFTER I was told that they were mailed. I returned the documents the same day I received them along with the check. They received them the next day on the 5th of September. Megan contacted me asking me if I had sent them back and I informed her that the tracking said that they had been delivered. She confirmed that they did in fact receive the documents and that they were being processed. Five days went by and I heard nothing from anyone so I contacted Megan again to find out if shipping had been setup and was told that my car was now at the BMW Dealership having a part fixed and that shipping would be setup once the received the car back from BMW. I was never told that there were any problems that required the car to be sent to BMW and while I appreciated the work being done by BMW, this was not communicated with me until after I asked for an update. The vehicle came back from BMW on the 12th of September but still did not ship out until the 19th of September. I had to contract her again to find out that the vehicle finally shipped. I finally received my car on the 25th of September which was almost a full month after I signed my paperwork. My frustrations did not stop here. The temporary tag expired on 7 October which was 12 days after I received the car. I contacted Megan on the 8th since the tags had expired and I still did't have my registration yet. She proceeded to tell me that my registration had not been sent to Tennessee yet because they did't have a copy of my insurance. Nobody contacted me to get a copy of it either so my registration paperwork just sat for over a month. I finally received it on 30 October. I was also FORCED into a $795 Protection package as a dealer add-on which included a 5 year ceramic coating applied to the exterior which turned out to be untrue. I apply ceramic coatings to all my vehicles and I know how they should look when wet and this vehicle paint was not hydrophobic at all. Horrible experience from start to finish. More

by Just A Car Guy Verified Customer Verified Customer

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Issue not resolved but still released auto 3 times I’m not the test pilot not the test pilot More

by Feleicia Verified Customer Verified Customer

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I specifically asked for my vehicle to NOT be washed. I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order. Obviously that wasn't enough to stop MB of Portland from ruining my ceramic coating. The reason I give Jesus 1 star is because he started questioning me if I really had my vehicle ceramic coated, as if I were lying. I am the customer who was wronged and I don't believe that I should be the one being questioned. The real question is, who is actually managing this place? More

by Adam Clutter Verified Customer Verified Customer

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