Jesus Soria

First off I already knew what the check engine light was on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’ on for and I had asked the advisor if the sensor in questioned is covered under Mercedes emission extended coverage. She said we won’t know until it’s diagnosed first. So I brought in GL350 blue tech with a check engine light on and they diagnosed the first time saying it’s my intake manifold gaskets. I said the check engine light was on for diesel particular filter pressure differential sensor. They claimed the check engine light wasn’t on and I requested again for them to look at the check engine light. They finally addressed the light and said I need a new sensor and oh it’s not covered under warranty. I work in the auto business for over 10 years now, you can’t tell me you didn’t know if sensors are covered by emissions warranty. They charged me for the diagnostic that I already knew what was wrong I was only looking for it to be covered under the emissions extended warranty 250 plus sales tax $1.00. Super disappointed and I fixed the issue for $50 bucks verses $800 they wanted to replace a $50 sensor. More

by Matthew Verified Customer Verified Customer

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We weren’t kept up to date on what was going on. Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multipl Then we were told car need to be kept for test drive. Obviously it was used for someone’s errands or joy ride because there was evidence of multiple passengers in the car and spots in interior came back dirty that weren’t before. More

by BARRY39 Verified Customer Verified Customer

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Buying the GLE 450 was an easy experience. Mitchell Raymer was great to work with and worked hard to make sure I was happy. Another successful purchase from Mercedes Benz of Portland Mitchell Raymer was great to work with and worked hard to make sure I was happy. Another successful purchase from Mercedes Benz of Portland More

by CFJONES Verified Customer Verified Customer

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It’s OK. I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t lov I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t love that. I miss Art. But the dealership is clean, its easy to schedule appts & I love my car More

by JFAHNER Verified Customer Verified Customer

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The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More

by WBANEUELOS78 Verified Customer Verified Customer

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Jesus Soria is the best. I won't go anywhere else. Took great care of me. Thank you Victor Creamer I won't go anywhere else. Took great care of me. Thank you Victor Creamer More

by NOEMAIL_6059818 Verified Customer Verified Customer

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Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More

by Mbsurvey Verified Customer Verified Customer

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Michael was so welcoming from the moment I stepped into the showroom. He was well informed about the vehicles and was patient with me and my need to learn. He took care of us! I’ll be recommending him to the showroom. He was well informed about the vehicles and was patient with me and my need to learn. He took care of us! I’ll be recommending him to my friends and family for sure. More

by ARCHANATHAPASHERPA Verified Customer Verified Customer

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The team at Mercedes Portland made it an easy and enjoyable purchase. Will be back again enjoyable purchase. Will be back again More

by DAVID@HIGHLINEFIREARMS.COM Verified Customer Verified Customer

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Jesus provided excellent service during my recent service appointment. He was friendly, efficient, and kept me informed. appointment. He was friendly, efficient, and kept me informed. More

by minot.cleveland Verified Customer Verified Customer

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