Modesto Toyota

Terrible slow service department and getting worse. Don’t buy here, become captive to service Don’t buy here, become captive to service More

Here’s I had a terrible experience with Modesto Toyota when returning my leased truck. I contacted Toyota to set up a lease return appointment and was under the impression that everything was in or Toyota when returning my leased truck. I contacted Toyota to set up a lease return appointment and was under the impression that everything was in order. My wife and I had just gone through surrogacy and welcomed our baby a week before, so I trusted the process would go smoothly. When I arrived, I handed over my keys, and they inspected the truck, saying everything looked good. They then checked the value and informed me that it would be a wash—meaning I wouldn’t owe anything. Based on that, I left believing everything was finalized. Fast forward six months, and I receive a letter stating that my lease was turned in four months early, and I now owe $2,700—despite my paperwork stating a $0 balance. Confused, I contacted Toyota customer service, who advised me to file a complaint. The representative even mentioned that Modesto Toyota should have at least informed me that my lease wasn’t actually up. Had I known, I would have gladly taken my truck and returned later. I then reached out to Modesto Toyota, where a representative said she would look into it and call me back. Five days passed—no call. I had to follow up myself, only to be told that they "couldn’t see when my lease was up unless I asked." Seriously? They had my account pulled up to assess trade-in value but somehow couldn’t see that my lease wasn’t finished? That’s either incompetence or dishonesty. The lack of communication and accountability is beyond frustrating. Their customer service is awful—they simply don’t care. As a follower of Jesus, I was raised to treat people with honesty, integrity, and respect. Unfortunately, Modesto Toyota does not seem to share those values, and this experience was extremely disappointing. I wouldn’t recommend them to anyone. More

I drove 100 miles to buy the car. I spoke with Cesar, who got everything ready. Went in, did the financing with Jorge, and went home. No xx, no games, everything was simple and straig I spoke with Cesar, who got everything ready. Went in, did the financing with Jorge, and went home. No xx, no games, everything was simple and straightforward. Easy peasy. Thank you guys, I will happily do business with you again. More

The customer service was amazing Hunter helped me purchase my second used car and the staff was amazing. purchase my second used car and the staff was amazing. More

Awesome delarship and the staffs is very good and helpfull. I also get a honda accord with aa good price. Thanks hunter bro for helping helpfull. I also get a honda accord with aa good price. Thanks hunter bro for helping More

Came in knowing exactly what vehicle I wanted but Hunter made the whole process easy and went out of his way to help even after the sale was done. Would definitely give them my business again. made the whole process easy and went out of his way to help even after the sale was done. Would definitely give them my business again. More

Mike, Hunter, and Rick were all amazing to work with. We did not feel pressured in any way, they were straight up with the facts on the truck we were looking at. We had great conversations, and they are We did not feel pressured in any way, they were straight up with the facts on the truck we were looking at. We had great conversations, and they are all genuine people. Will definitely recommend and go back to in the future. More

Received a text to book a service for a key fab & were told it would be a 6 hour wait. Finally get a call that there is no key fab for our car & they don't know why we brought the car in. Did receive a told it would be a 6 hour wait. Finally get a call that there is no key fab for our car & they don't know why we brought the car in. Did receive a text immediately after drop off from the sales team wanting to buy our car so not sure if that was their way of getting us in the door. Completely wasted our day & travel time for absolutely no reason. Did not let us know when the car was dropped off, did not call us immediately, worst service I have ever seen. We didn't buy the car from Modesto because they did not seem to care to want to help us & now I see the service dept is not much different. More

Hunter helped me out today, he was very helpful and answered all my questions. He made my car buying a great experience. I definitely recommend Modesto Toyota. answered all my questions. He made my car buying a great experience. I definitely recommend Modesto Toyota. More

Sam at Modesto Toyota provided us with excellent customer service. Over the past couple of months he was diligent with searching and finding us the best vehicle for our needs- Grand Highlander. Sam exceeded service. Over the past couple of months he was diligent with searching and finding us the best vehicle for our needs- Grand Highlander. Sam exceeded our expectations with his knowledge and patience. More