Jessica Rivera
Jessica Rivera at Napleton Westmont Porsche
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Jessica Rivera

Finance Manager

Napleton Westmont Porsche

201 E Ogden Ave
Westmont, IL 60559

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4.5
42 Reviews
4.5

42 Reviews

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42 Reviews of Jessica Rivera

October 31, 2024

Dealership Rating
Employee Rating

One best the best experiences Ive ever had buying a car! We purchased a gorgeous Porsche Cayenne out of state and honestly I am completely blown away with the incredible top notch customer service I receive More

by Sha & AL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Pop - 5 stars

Nov 02, 2024

Napleton Westmont Porsche responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Dealership Rating
Employee Rating

I had a terrible experience with this dealership, and I strongly recommend avoiding them. The salesman, [Salesman’s Name], was completely inflexible, refusing to budge even a dollar despite my offers being More

by GEORGE_TABET
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Blake Thompson

Oct 06, 2024

Napleton Westmont Porsche responded

Hi George, we regret to hear that you had a negative experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 725-0911. We look forward to hearing from you.

September 21, 2024

Dealership Rating
Employee Rating

Napleton in Westmont is an outstanding dealership! Personnel are always available to address any issues or answer any questions we may have. We are always very well treated. This is extremely importa More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Eric Hargrove, Adam Stratton

Sep 29, 2024

Napleton Westmont Porsche responded

Hello Dee, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

August 06, 2024

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Employee Rating

It is so sad to have beautiful cars sold by a terrible service organization. Unprofessional staff and management You think you’re buying I used car for a corner lot. More

by Simon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeff Witham , Guillermo Vasquez

Aug 07, 2024

Napleton Westmont Porsche responded

Hi Simon, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase. There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Napleton Porsche, we strive to provide exceptional service and support to all our customers, and we fell short in this instance. We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. We are deeply committed to improving our processes and ensuring that such lapses in communication do not occur in the future. Your feedback is invaluable to us, and we would greatly appreciate any additional insights you can provide about your experience. Once again, I apologize for the inconvenience and thank you for your understanding. We truly value your interest in our vehicles and look forward to the possibility of serving you better and helping you find the perfect vehicle. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

April 04, 2024

Dealership Rating
Employee Rating

The care, and the attention to detail was impeccable. I’d recommend this dealership and Paul to anyone. I am a repeat customer, and this is apparent because of the excellent dedication from the dealershi More

by drgoyal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Channell , Paul

Apr 05, 2024

Napleton Westmont Porsche responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 02, 2024

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Employee Rating

Excellent service from Paul Bilek and Jessica the business director. Made it easy! Thank you More

by Rick D
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Paul Bilek

Apr 04, 2024

Napleton Westmont Porsche responded

Hi Rick, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2024

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Employee Rating

Paul Ksiezyc helped me find my CPO Porsche Cayenne, walking me through the process, options and incorporating my requirements. We test drove three cars, worked on pricing and financing. This was my sec More

by Mickey V
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Ksiezyc , Paul Bilek

Feb 01, 2024

Napleton Westmont Porsche responded

Hi Mickey, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 01, 2024

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Employee Rating

Extremely pleased with the sales department, especially Shiraz whose technical knowledge and eagerness to perform secondary deliveries was remarkable and truly appreciated. I was having an issue with my More

by d.amsden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Cullen, Shiraz Panjwani

Jan 03, 2024

Napleton Westmont Porsche responded

Hi, we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!

December 30, 2023

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Employee Rating

Napleton is my car family. Every interface is professional and they nurture the Porsche culture. I always receive prompt and thorough attention. They treat my 911 as their own. More

by Jackjamessorci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Napleton Westmont Porsche responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2023

Dealership Rating
Employee Rating

Shiraz and the Napleton team helped me find the specific car I was looking for. More

by derekste
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2023

Napleton Westmont Porsche responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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