Jessica Raymond
Jessica Raymond at Gallatin Ford
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Jessica Raymond

Service Manager

Gallatin Ford

1394 Nashville Pike
Gallatin, TN 37066

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4.7
62 Reviews
4.7

62 Reviews

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62 Reviews of Jessica Raymond

December 20, 2024

Dealership Rating
Employee Rating

Slow and unprofessional. Misleading. Didn’t listen to requests. Did not follow the steps for drop off and pick up of vehicles. More

by greenwave07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Danny

Dec 20, 2024

Gallatin Ford responded

I'm sorry to hear about your experience with our service. We strive for efficiency and clear communication, so it's disappointing to learn we fell short in these areas during your visit. Please reach out to me if you'd like us to address any unresolved issues or discuss further steps we can take together. Thank you, Derek Swords - Service Manager 888-635-8055

December 16, 2024

Dealership Rating
Employee Rating

Jessica did a good job signing me in and keeping me informed. Prices are high but I imagine no higher then anywhere else. The F150 that I have has been a good vehicle. This is the 3rd one I have purch More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Dec 16, 2024

Mike responded

I am confused now. My response is above.

December 12, 2024

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Efficient, courteous, and explained all of the things that were done to my truck had good deal on the tires I bought. More

by johning1955
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue , Noah

Dec 12, 2024

Gallatin Ford responded

We're delighted to hear that you had a positive experience with our team at Gallatin Ford. Thank you for choosing us and sharing your feedback!

December 09, 2024

Dealership Rating
Employee Rating

Very good service had my oil changed and tires rotated had me in and out in a adequate time More

by Glasman402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Morgan

Dec 09, 2024

Gallatin Ford responded

Here at Gallatin Ford, we are always thankful for positive feedback from our customers. Thank you!

December 06, 2024

Dealership Rating
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From the start it was great! Jessica saw I needed help she approached me first. She was very helpful and knowledgeable about what I needed done on my truck. More

by costerjim
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Dec 09, 2024

Gallatin Ford responded

Thank you for sharing your experience! We're delighted to hear that Jessica provided helpful and knowledgeable service at Gallatin Ford. We appreciate your support and look forward to assisting you again in the future!

December 03, 2024

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Employee Rating

Great service The way it was explained the service my options and the overall experience was excellent Fully recommended More

by peinadoadrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Dec 03, 2024

Gallatin Ford responded

Adrian, we're delighted to hear that you had an excellent experience with us at Gallatin Ford! Thank you for recommending our service. We look forward to assisting you again in the future!

December 02, 2024

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Employee Rating

This dealership is under new ownership. There are not many people still there who worked under the precious ownership. Since most of the relationships established over the past 32 years are More

by EBRANDON4
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah

Dec 02, 2024

Gallatin Ford responded

Thank you for sharing your thoughts about the changes at Gallatin Ford. We understand that transitions can feel different, and we appreciate your loyalty over the years. Our team is committed to providing excellent service under new ownership, and we're here if there's anything you need!

December 01, 2024

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Employee Rating

Polite, timely and helpful, first class. Did more than I expected so I was very happy. More

by Mark Haville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Dec 03, 2024

Gallatin Ford responded

The team at Gallatin Ford loves seeing great reviews! Thank you, Mark!

December 01, 2024

Dealership Rating
Employee Rating

Gallatin Ford worked me in for an oil change and diagnostics in a timely manner. Noah have a time frame to expect on how long I would expect to be there. He kept me updated on the progress and what More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Dec 03, 2024

Gallatin Ford responded

Eric, we're delighted to hear that Noah and the Gallatin Ford team provided you with timely service and transparency. We look forward to seeing you again for your routine maintenance!

November 24, 2024

Dealership Rating
Employee Rating

Best service I’ve ever gotten at this dealership and I’ve been doing business here for over 32 years More

by mlynchboxers
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 26, 2024

Gallatin Ford responded

We couldn't ask for a better review of Gallatin Ford. Thanks so much!

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