Smooth process, liked the fact I could take care of
everything at one station. Happy!
everything at one station. Happy!
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by Mtempleton2828
Service Price Transparency
Feb 20, 2025 -
Gallatin Ford responded
Thank you for taking the time to review Gallatin Ford! It really means a lot to hear that you're happy.
Staff was pleasant but did not complete the job I went in
for and took much longer than anticipated. I waited three hours for an oil change.
for and took much longer than anticipated. I waited three hours for an oil change.
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by conny
Service Price Transparency
Feb 17, 2025 -
Gallatin Ford responded
Conny, thank you for sharing your feedback. We're sorry to hear about the delay during your visit at Gallatin Ford and appreciate your patience. We'll work on improving our service times moving forward!
Jessica Raymond with Service has solely kept me coming
back for years! She genuinely cares and listens to the customer. She goes out of her way to help in anyway possible!
Regarding the Dealership as a
back for years! She genuinely cares and listens to the customer. She goes out of her way to help in anyway possible!
Regarding the Dealership as a whole, I have completed all service work on or before schedule, since buying my Ford truck from previously "Miracle Ford", but now that owners and names have transferred to "Gallatin Ford", my Warranty is no longer accepted in any way, shape, or form. I ultimately now have to buy a truck from the new owners - "Gallatin Ford" to have a Warranty Accepted. This is simply a bad look to the FORD name, something that I actually care about. Three stars provided, due to them keeping Jessica on board.
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by Andrew
Service Price Transparency
Feb 10, 2025 -
Gallatin Ford responded
Andrew, thank you for sharing your experience and highlighting Jessica's exceptional service. We're sorry to hear about the warranty issue you're facing with the dealership transition. Please reach out if you'd like us to assist further in resolving this matter.
Thank you,
Derek Swords - Service Manager - 888-635-8055
Everyone was great, no complaints, kept me informed while
in the service room , Stefanie was very helpful
in the service room , Stefanie was very helpful
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by joerbag
Service Price Transparency
Feb 04, 2025 -
Gallatin Ford responded
We're delighted to hear that Stefanie and the team at Gallatin Ford provided you with excellent service! Keeping our customers informed is a top priority, so we're glad it made your experience positive. Thanks for sharing your feedback!
Friendly greeting, prompt response, excellent customer
service, technician cares about the cleanliness with seat covers and updates on the progress.
service, technician cares about the cleanliness with seat covers and updates on the progress.
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by mkolemba
Service Price Transparency
Jan 27, 2025 -
Gallatin Ford responded
We're delighted to hear about your positive experience with our team at Gallatin Ford! Providing excellent customer service and keeping you informed are top priorities for us. Thank you for sharing this feedback!
Very nice people who really care about my truck and my
situation i I will be back to get my new truck
situation i I will be back to get my new truck
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by SmithStevee56
Other Employees Tagged:
Noah
Jan 27, 2025 -
Gallatin Ford responded
We're delighted to hear that our team at Gallatin Ford made a positive impression and took great care of you and your truck. We look forward to welcoming you back for your new truck!
I took my vehicle in for regular routine maintenance and
service. My service advisor was Miss Jessica. She always does an amazing job. This last service was a great example. During the service of the fuel f
service. My service advisor was Miss Jessica. She always does an amazing job. This last service was a great example. During the service of the fuel filter was changed out the fuel line end up being broke, which is a little bit of a delay, but Miss Jessica had me a rental vehicle loaner ready to go filled up And the very next day my vehicle was ready not everything goes as planned however, time and time again Jessica has helped me out and squeeze me in for a different appointments and I really appreciate Gallatin Ford .
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by Jeff Wyatt
Service Price Transparency
Jan 24, 2025 -
Gallatin Ford responded
Jeff, thank you for sharing your experience! We're delighted to hear that Miss Jessica consistently provides excellent service and ensures everything runs smoothly at Gallatin Ford. We appreciate your loyalty and look forward to assisting you in the future!
Always a great experience with Stephanie of Gallatin Ford
when I take my vehicle to be serviced
when I take my vehicle to be serviced
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by banthonydavis
Service Price Transparency
Jan 27, 2025 -
Gallatin Ford responded
We are glad to hear that Stephanie and the Gallatin Ford team have provided such excellent service. Thanks for being a loyal customer!
Staff is helpful.
They take great care of my Mustang. Thank you so much for fantastic service!
They take great care of my Mustang. Thank you so much for fantastic service!
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by algelde.nhuys
Service Price Transparency
Jan 21, 2025 -
Gallatin Ford responded
Thank you for the excellent review of Gallatin Ford!
They are very polite.
Answered my questions. Was very easy to make an appointment. I have no complaints.
Answered my questions. Was very easy to make an appointment. I have no complaints.
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by esbacher
Service Price Transparency
Jan 20, 2025 -
Gallatin Ford responded
Esbacher, we're delighted to hear that your experience with Gallatin Ford was smooth and satisfactory. Thanks for sharing your feedback!
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