Jessica Hernandez

Check in process is very slow even with an appointment. Communication is ok but they need to work on checking in people faster. Communication is ok but they need to work on checking in people faster. More

by Julian C Verified Customer Verified Customer

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Called Jessica 4 times about not doing service work and buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 tim buying a new car instead. She never returned a call and I was billed $600 for the diagnostic despite purchasing a car. When a customer calls 4 times, maybe return a call. Very unprofessional, disappointing and needlessly expensive . More

by Knives_112 Verified Customer Verified Customer

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Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

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The quote was very high. They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part number, they told me the wrong one. More

by R Verified Customer Verified Customer

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It was a fast and easy way to get my car taken care of when I was sick. when I was sick. More

by Patricia Verified Customer Verified Customer

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I had to go back and forth a few times to schedule both a regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each tim regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each time I called. First time I was told I had to wait almost a month to book an appointment with A loaner. Them when I called back I was told a loaner wasn't an option and I ended up having to deal with the shuttle. More

by russglee Verified Customer Verified Customer

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Computer was down which made check in difficult. Staff could not have been nicer while trying to resolve the issue. Staff could not have been nicer while trying to resolve the issue. More

by Q1234 Verified Customer Verified Customer

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Website is not user friendly. Like this survey Jjj Mm Mmmm Jjjj Gggg Ffffv Hhhh Like this survey Jjj Mm Mmmm Jjjj Gggg Ffffv Hhhh More

by jntybo Verified Customer Verified Customer

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I recently purchased a used truck here at Murgado Ford. My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the My experience started off good, and now I unfortunately can't say it stayed that way. When I purchased the truck I was told I would be sent over the 172 ford inspection, I have yet to receive that form. After a few days of driving my truck the check engine light came on. I went to Murgado to figure out what was going on. When I purchased the vehicle I was given a 6 month warranty to cover issues with the vehicle. They were originally going to charge me for the inspection, but after a conversation of how I have only had the car for 2 weeks and lights are popping up, they decided to waive the inspection fee. They found that the Evap sensor needs to be replaced and the airbag sensor. This is going to cost almost $4k in which they said they will not be covering because it is not a "major engine issue." With a damaged Evap I can't get my car smogged and a faulty airbag sensor can become dangerous for obvious reasons. If they had done the 172 inspection in which they still have not given to me, these issues would have come up & most likely would have been addressed prior to placing the vehicle for sale. The salemans I worked with when buying the truck was awesome and I have no complaints with him, I have an issue with those in a higher position than him refusing to fix their mistake. Be mindful shopping here. More

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Because of experiences with Murgado Ford, I'm ending my relationship with Ford in its entirety. They suck. relationship with Ford in its entirety. They suck. More

by Edward2081 Verified Customer Verified Customer

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