Jessica Hernandez
Jessica Hernandez at Murgado Lincoln of Chicago
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Jessica Hernandez

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
35 Reviews
4.4

35 Reviews

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35 Reviews of Jessica Hernandez

April 13, 2025

Dealership Rating
Employee Rating

She was great Jsjsbdbdjsjn jshsjs jsjsbd jsjsjsj d issus sjsusj shshsb ushsh ush us. I s subject hshh More

by mike@thethomasteamonline.com
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 13, 2025

Dealership Rating
Employee Rating

Efficient and communicative - amazing help with my car and helping me understand what was going on More

by kimmyh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We’re glad our team kept things efficient and clear—happy to help anytime!

April 12, 2025

Dealership Rating
Employee Rating

Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 11, 2025

Dealership Rating
Employee Rating

I drive a lot and go to service about once a month. I have always had a great experience with friendly faces. I just wish Murgado mails service coupons like Fox used to. Thank you More

by guillram69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia

Apr 14, 2025

Murgado Lincoln of Chicago responded

Thanks for being a loyal guest and for the kind words! We’ve passed along your suggestion about service coupons to management, and you can always find service coupons on our website.

April 10, 2025

Dealership Rating
Employee Rating

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

April 09, 2025

Dealership Rating
Employee Rating

My car was taken in after a very short wait. Everything was done & my car washed. Everyone was so nice and explained everything to me. I would definitely recommend this dealer. More

by dsantuc14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear your visit went smoothly and that our team took great care of you and your vehicle. It's great knowing you felt informed and well taken care of—exactly the experience we aim to provide. We appreciate your recommendation and look forward to seeing you again!

April 09, 2025

Dealership Rating
Employee Rating

Thanks you for being the best car dealer ship good job always thank yall for everything More

by Leticiabush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 09, 2025

Dealership Rating
Employee Rating

I have brought my vehicle in 3 times over the last month and a half for the SAME issue. More

by niquekasims
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez

Apr 10, 2025

Murgado Lincoln of Chicago responded

I’m really sorry to hear about the recurring issue with your vehicle. It must be frustrating to deal with the same problem multiple times. Have you had a chance to discuss this with the service department or a manager to address the concern more effectively? Feel free to email our GM for assistance: charles.grosso@murgadofordlincoln.com. Thank you.

April 08, 2025

Dealership Rating
Employee Rating

Great communication! Was kept up to date on my service in a very timely manner. More

by john@themuellers.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 07, 2025

Dealership Rating
Employee Rating

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

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