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Jessica Hernandez
Jessica Hernandez at Murgado Lincoln of Chicago
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Jessica Hernandez

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.3
26 Reviews
4.3

26 Reviews

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26 Reviews of Jessica Hernandez

April 07, 2025

Dealership Rating
Employee Rating

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick, Randy Holder

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April 04, 2025

Dealership Rating
Employee Rating

It was an efficient service experience and the Ford location had helpful and kind staff. More

by mackenziecox25
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 30, 2025

Dealership Rating
Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick , General manager

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Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 27, 2025

Dealership Rating
Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bila, April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Assad Hamzeh, Joshua Smith, John Anderson, Michael Hedrick

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Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

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Employee Rating

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Cruz, Tray Hill, Avery Lawrence, April Lawshea, Grant Mckay, Kaleb Ortiz, Julio Garcia, Nickolaus Pfropper, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

Dealership Rating
Employee Rating

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 22, 2025

Dealership Rating
Employee Rating

Frustrating. Because one of the issues that i took my truck to the shop didn't get resolve More

by jaimemil
Recommend Dealer
No

Other Employees Tagged: Jessica Hernandez

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Mar 26, 2025

Murgado Lincoln of Chicago responded

We understand how frustrating it is when an issue isn’t resolved. Please reach out so we can address this properly and make it right. Your satisfaction is important to us. Please email our GM: charles.grosso@murgadofordlincoln.com

March 14, 2025

Dealership Rating
Employee Rating

Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Jon Christensen, Joshua Smith, Nickolaus Pfropper, John Anderson, Michael Hedrick

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Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 08, 2025

Dealership Rating
Employee Rating

Great Pricing - Short time wait - greeeted professional- was surprised with an unexpected cat wash - which has never happened More

by Sonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Murgado Lincoln of Chicago responded

Glad to hear you had a great experience with fair pricing and a quick visit! The unexpected car wash is a nice touch. Thanks for sharing your feedback!

March 07, 2025

Dealership Rating
Employee Rating

Muy. Buen. Servicio muy. Puntuales y todo. Es. Es exelente gracias por ayudarme a. Resolver More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Grant Mckay, Aimmey Garcia, Kaleb Ortiz, Joshua Smith, Michael Hedrick , Philip Mugan

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Mar 10, 2025

Murgado Lincoln of Chicago responded

Nos alegra saber que fuimos puntuales y profesionales y que recibió el servicio que merecía. ¡Esperamos poder atenderlo nuevamente pronto!

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