Jessica Hermida
Jessica Hermida at Smythe Volvo
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Jessica Hermida

Service Advisor

Smythe Volvo

40 River Road
Summit, NJ 07901

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4.9
34 Reviews

Dealership Experience

7 mos

Industry Experience

4 yrs, 8 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

34 Reviews

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34 Reviews of Jessica Hermida

January 24, 2025

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Employee Rating

Been going to Smythe Volvo for years. Great service and honest deals. Will keep coming back. More

by chris
Service Price Transparency
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Recommend Dealer
Yes
Jan 27, 2025

Smythe Volvo responded

Thank you for your years of loyalty and for this 5 start review. We appreciate your business.

January 22, 2025

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Jessica Hermida was great to interact with. She attentively listened and answered my questions. The best thing about the service was that service center accomodated to service my car at a mu More

by Lula1881
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

This is great news. Your experience is one we try to provide to all of our customers in the service department. Thank you for taking the time to share these kind words.

January 22, 2025

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Friendly, professional, informed and on-point Jessica at Smythe Volvo was amazing at expediting my blown tire replacement, A+ service on my only vehicle! THANK YOU 🙏🏻 🫶🏻 More

by Marcin Z
Service Price Transparency
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Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

It is our pleasure, and thank you. Jessica is very professional and does a great job in our service department. We are glad to see that you’re back on the road.

January 16, 2025

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Friendly professional service. ...with a smile! Took car in on short notice which is very much appreciated More

by Franklroemer
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

Great review! Thank you for taking the time to share your experience of Jessica and our service department. We appreciate your business.

January 14, 2025

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Jessica was super helpful! Walked me through the entire process, visited me while waiting to explain proposed actions, and just had a friendly and client service oriented demea More

by Pearlman.lauren
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Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

Wonderful review! Thank you for taking the time to post this review of Jessica and our service department. We appreciate your business.

January 10, 2025

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Jessica and the team at Smythe Volvo are fantastic. Made the service process so easy and smooth. More

by jordan.eshet
Service Price Transparency
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Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

Easy and smooth is what we’re aiming for in service. Jessica does a wonderful job at delivering this type of service. Thank you for choosing Smythe Volvo.

January 10, 2025

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Jessica was very professional and really helpful. I really appreciate her support in solving my service issue. More

by Vaao34
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Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

If you read through Jessica’s reviews, you will see many other customers feel the same as you do. Jessica is professional and helpful and thank you for pointing that out. We appreciate your business.

January 10, 2025

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A small interior part on my car fell off. Smythe’s service was helpful and quick! More

by alexandradenburg
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Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

Thank you for posting this five star review. We appreciate your business.

January 09, 2025

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The Service Advisor, Jessica Hermida and Assistant Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the se More

by bilalrobinson106
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Ferrence

Jan 23, 2025

Smythe Volvo responded

This is great to hear. Our service team truly does treat our customers as they would like to be treated. I’m glad we were able to get you back on the road in what was a potentially stressful situation. Thank you for sharing your experience.

January 08, 2025

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Jessica was extremely helpful and went out of her way to make sure we were satisfied. More

by Markdanielsp80
Service Price Transparency
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Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo responded

That sounds like Jessica! Thank you for posting this five star review. We appreciate your business.

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