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Jessica Dominguez
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6 Reviews
6 Reviews
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6 Reviews of Jessica Dominguez
January 27, 2025
Being a Ford owner is one of the most frustrating experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer experiences I have had. It has taken Ford Customer Service and two dealerships (including Shamaley) months to fix my dysfunctional 2024 Ford Explorer. My original service advisor just stopped returning my calls and following up with me from Shamaley. Then, on the verge of hitting a breaking point, I was fortunate enough to have Mario Villanueva as my new service advisor. He continued to keep me updated and informed multiple times a day as to the status of my repair order on the replacement for my center console display screen (that stopped working all together after owning the car for a month...Ford - your quality of work and customer service writ large is garbage, thankfully you have Mario batting clean-up for you and saving the name of your company with me despite whatever home-spun stories the execs up in Detroit tell themselves). The only service advisor I can say gives Ford and Shamaley Dealership a good name based on demonstrated work ethic and customer obsession is Mario Villanueva, I appreciate you! More
by jdewsoniii
Other Employees Tagged: Mario Villanueva
November 17, 2024
Great service and great people. Always considerate, honest and treat the customer with respect. Top notch employees. Always considerate, honest and treat the customer with respect. Top notch employees. More
by BP
Other Employees Tagged: Samantha Kirtley, Jerry Esmele
October 14, 2024
Great customer service! Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊 Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊 More
by Juan Soto
Other Employees Tagged: Oscar Flerro, Samantha Kirtley, Jerry Esmele, Art Guzman, Mike Medina, Isidro Monreal, Robert Morales, Salvador Narro, Armando Reyes
September 20, 2024
Aaron has always been the best service technician I know. Great customer service skills. Definitely recommend. Great customer service skills. Definitely recommend. More
by Ferrelmarcy
Other Employees Tagged: Samantha Kirtley , Aaron Wade
September 17, 2024
Good to go visit. I just don't like surveys that is it. Ok ok I just don't like surveys that is it. Ok ok More
by almanza105
Other Employees Tagged: Samantha Kirtley, Jerry Esmele, Art Guzman, Mike Medina, Isidro Monreal, Salvador Narro, Armando Reyes
