Jessica Costello

The sales and service are equally horrible. Bad customer service and poor mechanical work. They are not interested in creating a return customer. Bad customer service and poor mechanical work. They are not interested in creating a return customer. More

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Service my 2018 Toyota Camry XLE V6 regularly at NuCar (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Servi (Boch) Toyota, Norwood, Ma. Have ALWAYS received Professional Customer Service Peter Shruhan: Customer Retention Specialist Lucio Lopes: Service Advisor & Patrick Blake: Service Director Should all be recognized by Corporate for their Professionalism towards Quality Customer Service. They ‘real time’ maintenance videos are 5 star illustrating and educating customers understanding . Great Job 👏 G. Paul E. Norwood, Ma. More

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They sold me a car in June with non-working rain-sensing wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insuranc wipers. It appears the original owner replaced the windshield with a non-Toyota windshield so they won't work. Their solution was to ask my insurance to cover a windshield replacement instead of them taking ownership of the issue, so much for a "Toyota certified used" vehicle. I won't buy again from these folks or bring my car for service here. Buyers beware of this place. Any attempt to contact any level of management gets discarded, it's shady business practices. 16Dec22: The car's windshield was replaced by Boch Toyota and now the car works perfectly. Thank you, especially to Jessica C., Chris G., and Johnny F. from sales for lending me his car. More

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Boch Toyota just sold me a car with the maintenance light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 More

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Horrible, despicable, poor excuse for a dealership. They do not care about their customers or the vehicles they let leave theor lot! Close this dealership. do not care about their customers or the vehicles they let leave theor lot! Close this dealership. More

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This site appears to be some kind of scam as all the reviews showing right now are 5 star but when u go into the actually reviews every other one is terrible. I will add mine. We had picked out a car reviews showing right now are 5 star but when u go into the actually reviews every other one is terrible. I will add mine. We had picked out a car and received a price and payment, from the telemarketer, that were acceptable. Briana did a nice job with that and setting up and reminding us of our appointment. We arrived on time and met our salesperson, Joseph Nassrallh (sp?). He tried to be helpful but was obviously powerless. Soon into our session we were told that the car we drove 70 miles to purchase wasn't there and was already sold. Sound familiar? Joseph offered us the same vehicle but with $2200 worth of options that we didn't need. He assured us he would do the best he could to get the payments back to what we had expected and after the usual run around he did well enough that we accepted their offer. We only needed to see the car not drive it and I needed my $500 loyalty rebate applied. Well, the sales department couldn't authenticate my rebate even thought I had the paperwork but after another significant wait the finance guy did and we left at $1 above what we were expecting to pay and got the extras. When we were well past ready to get home, Joseph told us we would have to come back as they couldn't produce a 2nd key, provide our mats or do the inspection. I scheduled those thru Joseph and emailed Lou Rylant, the GM, about an issue with the windows condition when we left with the car. I returned as scheduled and was kept an hour and 1/2 to get my inspection only done, Joseph had my key and mats, only 1/2 of which he installed and told me it would be another 30 to 45 minutes to get my windows washed. No thanks. So I put another 70 miles on my leased car to return home. 2 weeks later I received a lease end letter from TFS billing us for the return of only one key fob. I had made a checklist from my emails with Briana and 2 keys was the first thing on the list. I put my wifes into the folder, brought it with us and my wife and I both remember turning over both of our keys. Jessica Costello has not been helpful trying to fix this and Lou Rylant has disappeared. TFS says they can't remove the charge without the dealer telling them we gave them 2 keys so we are at a standstill. I told TFS I will not pay that charge and see where we go from here. This is the 6th or 7th Toyota that we have financed thru TFS in 20 years and expected to be treated better by them as well as Boch. O well, there r other dealers and car brands out there. Watch your back, document everything and be careful. More

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I've been going to Boch for 11 years for service because I've always gotten good service there. In October 2020 I went for service and when I went to pay my bill I was charged a 3% fee for using a credit ca I've always gotten good service there. In October 2020 I went for service and when I went to pay my bill I was charged a 3% fee for using a credit card. There was no good explanation other than that they had a new processing system and were now charging customers. This was ludicrous. I've never in my life been charged a fee to use a credit card at a business. I was not told ahead of time nor was it posted anywhere. Boch is a high volume dealer and does not need to nickel and dime its customers. I filed a complaint with Toyota USA and was told that Boch would reach out to me. They never did. My bill for this service was over $1,200 and I didn't have that much cash with me nor did I have my checkbook with me. Had I known, I either would not have gone there or I would have brought another form of payment. I will never go back there. I think this was a dishonorable action on their part. More

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Sold me a car & reported a defect of the ambient temperature sensor & wouldn’t fix it under the 30 days warranty fix it spent ca temperature sensor & wouldn’t fix it under the 30 days warranty fix it spent ca More

by DNH1 Verified Customer Verified Customer

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The worst experience of my car buying life. Well if you ever saw an episode of the three stooges that would be about right. These people destroyed the good BOCK name. Don't buy there read all Ye Well if you ever saw an episode of the three stooges that would be about right. These people destroyed the good BOCK name. Don't buy there read all Yelp reviews first! More

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It was great. Customer service was great.I like the way they threat me.That one of the best dealer to refer someone who looking for a car. Customer service was great.I like the way they threat me.That one of the best dealer to refer someone who looking for a car. More

by wislyeliassaint771 Verified Customer Verified Customer

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