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Jessica Corbin
Jessica Corbin at Lakeland Volkswagen
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Jessica Corbin

Online Reputation Specialist

Lakeland Volkswagen

209 S Lake Parker Ave
Lakeland, FL 33801

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2 Reviews
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2 Reviews of Jessica Corbin

September 21, 2024

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Was told piece to be replace was cover by warranty and I make appointment tech end up putting glue on piece instead of repairing. Is disappointing I spend ove 60 k in a truck and dealership will not assume More

by fgiovanetty
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Recommend Dealer
No

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, John Sullivan, Ron Fondaw, Michelle Barnett, Hunter Jackson, Katlyn Oldham, Jarime Jennings

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Sep 22, 2024

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Sep 23, 2024

Lakeland Volkswagen responded

This was explained to you and your wife with the picture demonstrating where the bracket come apart due to outside influence. As per policy, this is not covered under warranty ( not a defected part ) "C\Pictures\104000111571436.zip" "C: Pictures\104000111571440.zip" sent on Tue 2024-09-17 09:49 advisor explained to your wife the best way with out replacing the headliner very costly to repalace, is glueing the bracket to the headliner was the best option, your wife agreed to proceed with the repair. Have a great day

August 21, 2024

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Caitlin is a great service writer she's knowledgeable friendly and always gives us great advice with our Volkswagen. More

by biresdon
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Recommend Dealer
Yes

Other Employees Tagged: Jared Diveley, Charles Draper, Jeff Arthur, John Sullivan, Ron Fondaw, Larry Riddle, Matthew Lindberg, Katlyn Oldham

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Aug 21, 2024

Lakeland Volkswagen responded

Thank you for your wonderful feedback! We’re thrilled to hear that Caitlin has consistently provided you with knowledgeable and friendly service. It’s great to know she’s been helpful with your Volkswagen. We appreciate your kind words and look forward to continuing to assist you!

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