Jessica Carbaugh

Excellent 👍 customer service. Would rate 4 1/2 stars if it was allowed. Very satisfied from start to finish. Would rate 4 1/2 stars if it was allowed. Very satisfied from start to finish. More

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Extremely professional. Dropped off my car for service before business hours and welcomed me with the best of energy. 2nd time at this location for annual service. Thanks Jo Dropped off my car for service before business hours and welcomed me with the best of energy. 2nd time at this location for annual service. Thanks Joe. -Kendall More

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The worst Dealer Service Department Counter personnel I've ever visited in the area. They are new to the area and only interested in selling cars not fixing the issues. I've ever visited in the area. They are new to the area and only interested in selling cars not fixing the issues. More

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Kevin is so knowledgeable and professional. I felt supported and guided to make the decision that was right for me. I will always seek him out for future purchases. I felt supported and guided to make the decision that was right for me. I will always seek him out for future purchases. More

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Jessica Carbaugh and Ian Wyre are consummate professionals, who went above and beyond to assist us in resolving a Significant Failure by BMW roadside service assistant. We would highly recommend professionals, who went above and beyond to assist us in resolving a Significant Failure by BMW roadside service assistant. We would highly recommend Jessica and Ian in the service department as well as their whole team. Thank you! More

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I love the car - the dealership not so much! Kevin was good - but the person I saw first should never deal with the public . Kevin was good - but the person I saw first should never deal with the public . More

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Kris was amazing. I wish I was staying in town so I could use him for service if needed! I wish I was staying in town so I could use him for service if needed! More

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Kevin at capital bmw is the best salesman I’ve ever dealt with very knowledgeable especially about all the cars they sale, very friendly and helpful even showed me some tricks on my iPhone definitely would r with very knowledgeable especially about all the cars they sale, very friendly and helpful even showed me some tricks on my iPhone definitely would recommend him and the staff at capital bmw , very happy with my M3 competition 😊 best car ever!!! Thanks again Kevin More

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My service representative Jessica Carbough was professional, attentive and helped solve my problem. I highly recommend Capital BMW. professional, attentive and helped solve my problem. I highly recommend Capital BMW. More

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Excellent customer service. Jessica's service was smooth sailing...she is very knowledgeable and helpful. She is able to get you in, in a rental/loaner and out the door in a fla Jessica's service was smooth sailing...she is very knowledgeable and helpful. She is able to get you in, in a rental/loaner and out the door in a flash. Also, surprised to see my vehicle was washed and vacuum! Thank you for the great service. More

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