Jesse Esparza | Page 5

excellent salesmanship very respectful tom, showed me what I wanted without any pressure, knew his product and explained in detail with great knowledge, respect and experience, the sales se tom, showed me what I wanted without any pressure, knew his product and explained in detail with great knowledge, respect and experience, the sales service team was above and beyond any other. More

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Best Sales Service - Went Beyond Expectations! Julio went beyond what was expected to get us the exact car that we wanted. He was friendly, polite, respectful and listened to our needs. He seemed Julio went beyond what was expected to get us the exact car that we wanted. He was friendly, polite, respectful and listened to our needs. He seemed to be genuinely interested in making sure we were happy. I can't say enough for how Julio helped us come to a successful conclusion. We feel we got the best price on the sale of our new vehicle and the best price on our trade in vehicle. He was also very patient explaining all of the technical details of the car. This was particularly helpful given our limited technology experience. Julio did a terrific job! Jesse in Finance also was terrific in helping us with a problem that came up with the license plate transfer. He went out of his way to help get the solution we wanted. Thanks Jesse More

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Tomislav Thank u to Tomislav for sharing all your knowledge about the HC V/SUV! You made the experience very enjoyable and exciting. You are a good communicato Thank u to Tomislav for sharing all your knowledge about the HC V/SUV! You made the experience very enjoyable and exciting. You are a good communicator and you answered all my questions and showed me how to work all the features the SUV had to offer. Great experience! More

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Painless So far no buyer's remorse. Felt okay about the price I paid. Ryan's internet quote made the dealership experience much quicker and simpler. Jesse So far no buyer's remorse. Felt okay about the price I paid. Ryan's internet quote made the dealership experience much quicker and simpler. Jesse laid out my paperwork with a brief explanation before I signed. Car looked great after it was prepped. Have received compliments on its appearance. More

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Great Service! Great service. Igor was very helpful and friendly. The whole process was very efficient and did not take much time. Everyone was very professional and Great service. Igor was very helpful and friendly. The whole process was very efficient and did not take much time. Everyone was very professional and we were left with a wonderful experience More

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Happy Customer! Honda on Grand is fabulous! We had shopped and negotiated price on-line. They were upfront and honest on the price, prepared when we arrived and all Honda on Grand is fabulous! We had shopped and negotiated price on-line. They were upfront and honest on the price, prepared when we arrived and all went smoothly. Would highly recommend Honda On Grand. PS....do not shop at Ed Napleton Honda in Oak Lawn, they are sneaky and dishonest! More

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Excellent service by the sales person We recently bought a new Honda Accord. One of my cousins referred me to Sam Syed one of the sales rep who was so pleasant to work with. He was immedia We recently bought a new Honda Accord. One of my cousins referred me to Sam Syed one of the sales rep who was so pleasant to work with. He was immediately down to business, we knew what we wanted including pricing and he really didn't push us for any extra add-ons. One of the best sales-persons at a car-dealership that I have ever dealt with. After the sale, he spent about 30-45 minutes with us in the car going over some of the excellent features. I haven't driven the car as much but so far extremely satisfied with the vehicle. Jesse in the finance department came out a little different. We were able to reconcile after spending some time in his office once I told him there was no need to be rude. Waiting on a call from the dealership to fix a couple of small scratches. More

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friendly I worked primarily with Will Jordan who was congenial and helpful. This was the first time I bought a new car and Will made the process as easy as I worked primarily with Will Jordan who was congenial and helpful. This was the first time I bought a new car and Will made the process as easy as possible. More

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No Games, No Gimmicks Ryan will take care of you! Ryan is a straight shooter, played no games, no gimmicks. We got a straight forward price over the net, he emailed to follow up with a lower price. I Ryan is a straight shooter, played no games, no gimmicks. We got a straight forward price over the net, he emailed to follow up with a lower price. I did not check my email as it was sent while we were on our way to the dealership, so he himself said, "Did you get my email, we lowered or price." He didn't try any high pressure tactics for accessories, just asked if we wanted any. Once we left, we saw a scratch on the glovebox, and emailed him. He immediately responded stating he ordered a glovebox and to make an appointment to get it installed. I absolutely recommend dealing with him. We will ask for him if we are in the market next time. We absolutely loved dealing with him. The finance/business manager who just transferred from sales, Jesse Esparza was a different story. I cannot recommend him. If we buy another car and he is the finance manager for it, I will walk out and ask for a different finance manager, and will not buy if he is the finance manager we have to deal with. He uses high pressure tactics to try to sell you extended warranties. Literally, yes, arguing about why you need one. I was there to help my cousin thru her 1st car purchase, he at one point stated "she's buying the car I'm asking her, not you", "I will write on the finance contract that if anything breaks big papi (referring to me) will pay for it", "nobody cares about dealer ratings, if the price is good they buy, we have horrible reviews, look at us on yelp, your still buying the car from here, I'm telling you the warranty company is good, even if there testing is poor." My experience with him does not effect my future purchases from them, as we will not absolutely deal with him. My experience with him does not effect my future purchases from them, or my perception of the dealer. I absolutely recommend visiting and buying from them. We will absolutely not deal with him. Ryan's upbeat personality, straight forwardness, demeanor, professionalism, customer service skills made up for finance guys shortcomings. I recommend this place, just ask for the other finance guy if you don't want to deal with the BS. More

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Excellent Customer Service!!! I found the vehicle I was looking for with the price I was willing to spend. Greatly appreciate the help from both Ryan, and Jesse!! I found the vehicle I was looking for with the price I was willing to spend. Greatly appreciate the help from both Ryan, and Jesse!! More

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