Jess Smith

Great no hassle process I live South of Houston, so I was very hesitant at first when considering a used Ram truck in their inventory. However, Jess was extremely helpful th I live South of Houston, so I was very hesitant at first when considering a used Ram truck in their inventory. However, Jess was extremely helpful throughout the entire process over the phone and I ended up reserving the truck and flying in a couple days later to pick it up. Jess came in on her day off to be there when I arrived, and made sure I was able to inspect the truck thoroughly before proceeding to finance department. Mr. Barragan worked with me directly on the finance side, and I felt extremely confident in the final financing terms - which were better than the pre-approval terms I'd received from Capital One. He was very professional, answered all of my questions, and did not try to aggressively sell me any add-on items. All in all, probably the best car buying experience I've had, despite how far away the dealer was from where I live. More

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Very pleasant experience Now I know how Sam Pack came up with the name of his dealerships. It was 5 star treatment all the way. Jess was a pleasant and very professional sales Now I know how Sam Pack came up with the name of his dealerships. It was 5 star treatment all the way. Jess was a pleasant and very professional salesperson from start to finish. I won't hesitate returning for my next purchase. More

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New car was a breeze The process was pretty painless. I had an idea what I wanted and they were able to deliver. The last time I purchased the finance piece took the lon The process was pretty painless. I had an idea what I wanted and they were able to deliver. The last time I purchased the finance piece took the longest, but this time it was very quick and they did their best to get me out for a conf call. When we bumped up against it, they provided me a quiet place for my conference call so I could go over the car after I was finished. Great customer service and follow up. Jess and Jose were great to work with. Clay and Kevin in the Service Dept. always provide great service too. More

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A pleasure as always I just purchased my 4th vehicle from the wonderful people at Five Star Ford. Melanie has been involved in the last 3 of those. My fiance and I had jus I just purchased my 4th vehicle from the wonderful people at Five Star Ford. Melanie has been involved in the last 3 of those. My fiance and I had just moved back to Dallas and were in need of a new car in a bit of a hurry. Melanie and Jess both worked to find us just what we wanted, and we got a great car at a great price. I have been dealing with the people at Five Star for the last 8 years, and it's refreshing to know I can call them up and let them know what I am looking for. When I get there, they have cars (or trucks) ready for me to look at, and I can be driving away in a new car in a matter of hours. The only problem I have is getting the Mrs. to let me drive it. :) Thank you again ladies for finding just the right car. More

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One of the best car buying experiences. No pressure, no games made this a pleasant car buying experience. I normally go into a dealership ready for battle but at this dealership there was n No pressure, no games made this a pleasant car buying experience. I normally go into a dealership ready for battle but at this dealership there was no war being fought. Jess Smith’s easy going personality along with her co-workers made this one of my best if not the best experience for me. Sam Pack for recommended to me and I will recommend to others. Tom Oliver More

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Five Star Ford in Carrollton is five stars. Professional, courteous, and fast from the GM to the Service department, especially Jess Smith and Alexandra Benvenuto. Good to know that Five Star Fo Professional, courteous, and fast from the GM to the Service department, especially Jess Smith and Alexandra Benvenuto. Good to know that Five Star Ford is close by to service my vehicle. More

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Excellent Service & Relationship As the Carrollton lot is the only Dealer in N Texas that had the truck I was looking for, I was hesitant in calling on it. I live west of Ft Worth. As the Carrollton lot is the only Dealer in N Texas that had the truck I was looking for, I was hesitant in calling on it. I live west of Ft Worth. Not only was Jess extremely helpful, she is a pleasure to work with. Then the GM called me to see if he could assist, it was R.J. and he is the one that made this happen. He delivered the truck and paperwork to my office (approx. 70 miles away) and picked up the truck I was trading in. I will definitely call on them in the future. More

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Jess is Wonderful!!! Jess really helped me out with making sure I got the car I wanted. I am on my 2nd Ford Fusion Lease with Sam Pack Carrollton. I love my new car. J Jess really helped me out with making sure I got the car I wanted. I am on my 2nd Ford Fusion Lease with Sam Pack Carrollton. I love my new car. Jess is very professional and makes it a easy stress free experience. More

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Honest & Friendly Customer Service Jess is great to work with and everyone at the dealership was very friendly and helpful. We got exactly the vehicle we wanted for a great price! The Jess is great to work with and everyone at the dealership was very friendly and helpful. We got exactly the vehicle we wanted for a great price! The credit terms were excellent and we also received a very fair value on our trade-in. More

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Wick and painless Jess was great I told her what I wanted, told her my budget, and 30 minutes later I was signing the paperwork and out the door!! Painless experience T Jess was great I told her what I wanted, told her my budget, and 30 minutes later I was signing the paperwork and out the door!! Painless experience Top Notch service thanks again to all involved!!! More

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