Jess Holm

Great team that is committed and will get the job done correctly the first time every time! correctly the first time every time! More

by Drunken Verified Customer Verified Customer

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Great sales group, l have reservations about the service department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get a callback you start to question. My question was simple and all I wanted to do was discuss it with someone who was not the operator, More

by jim3243md Verified Customer Verified Customer

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My car has a warranty issue that needs repaired. They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, bu They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, but then was told only some of the part pieces were in. They also told me it’d be a multiple day job. Very different from what I was initially told. They told me they’d call when all parts are in. That was over a month ago and I’ve called twice for updates. I was told I’d hear by last Friday and nothing. More

by akay24 Verified Customer Verified Customer

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Poor communication. I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car a I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car actually is way dirtier than when dropped off, not exactly sure why. No one explained the bill to me. Leaking oil issue was “fixed” last time car was serviced and had to be redone this time (at my expense). I would not recommend. The only reason I went there is because the other Kia dealer is pretty far out of my way. More

by dmeicher Verified Customer Verified Customer

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Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

by PETE_HAMILTON Verified Customer Verified Customer

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Jess at Russ Darrow was very helpful, friendly and patient. Great service, I will keep using them. patient. Great service, I will keep using them. More

by REBECCAB123 Verified Customer Verified Customer

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I love how they make various times available for appointments throughout the day and how their system allows you to create online appointments. appointments throughout the day and how their system allows you to create online appointments. More

by MWICK91607 Verified Customer Verified Customer

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Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there. Very organized and all is clean and comfortable. Always look forward to going there. More

by 3BADGERS Verified Customer Verified Customer

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