Jess Holm
Jess Holm at Russ Darrow Kia of Madison
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Jess Holm

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.3
6 Reviews
4.3

6 Reviews

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6 Reviews of Jess Holm

February 02, 2025

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Employee Rating

Poor communication. I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car a More

by dmeicher
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Service Communication
Recommend Dealer
No

February 02, 2025

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Employee Rating

My car has a warranty issue that needs repaired. They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, bu More

by akay24
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jack Chisamore, Will Akins

January 27, 2025

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Employee Rating

Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

by PETE_HAMILTON
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Workmanship
Service Time
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Recommend Dealer
Yes
Jan 27, 2025

Russ Darrow Kia of Madison responded

Pete, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

January 22, 2025

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Jess at Russ Darrow was very helpful, friendly and patient. Great service, I will keep using them. More

by REBECCAB123
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Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Russ Darrow Kia of Madison responded

It's great to hear that we were able to help you out, Rebecca. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

January 17, 2025

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I love how they make various times available for appointments throughout the day and how their system allows you to create online appointments. More

by MWICK91607
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

January 17, 2025

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Employee Rating

Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there. More

by 3BADGERS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

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