Jerry Wilson

I had my son take his car there for a recall issue with the seatbelt bucket. He also mentioned that the backup camera was glitching and the steering wheel control buttons for the infotainment systems and d the seatbelt bucket. He also mentioned that the backup camera was glitching and the steering wheel control buttons for the infotainment systems and dash settings wasn’t working. When speaking to the young lady from the service department, she stated that the button issue would have a diagnostic fee with it. I said no problem. So my son left his contact info with the service department to receive updates. He was then called and they told him they would need two more hours to diagnose the problem at a rate of an extra $100 an hour. He agreed without mentioning it to me as I am the owner of the vehicle. I simply told him to then cancel the repair and pick the car up. He was then told that it would be the diagnostic fee plus two hours of work, nearly $500 without the cost of the repair. I then called and spoke to his service advisor which stated the same thing. It seemed ridiculous to me that so much money would be spent before actually repairing an issue. The service advisor then stated again he could do nothing about it and it would have to be paid. Again, an additional repair fee that I the owner of the vehicle, did not authorize, but the department went ahead anyways. I then called back and spoke the the service manager where I stated once again my displeasure on how this was handled. After listening to my concern, he stated that he would only charge the initial fee and shop and parts fees which was $284.45. I asked the service manager would the issue be fixed with the payment and he stated yes. I believed, the dealership in good faith, would repair the button issue. When he went to pick the vehicle up, it was still not repaired as I thought it would be, a button cover plate on the right side was missing, and the dealership never checked and noticed that the backup camera had a recall on his year and model which I learned about after the fact. Regardless, it is a disheartening concern that unclear communication and salesmanship is how the dealership runs its business. There will be other negative reviews through online and social media outlets in order to give others the “heads up” on what to expect. He is a student at UF and word does spread fast among young adults. Thank you More

by sfbassmaster23 Verified Customer Verified Customer

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I left a google review with more details. Short version: Jerry the Service Manager cussed me out on two separate occasions one in person at the service dept on July 17 2026 and another over a Short version: Jerry the Service Manager cussed me out on two separate occasions one in person at the service dept on July 17 2026 and another over an employees phone on August 17th 2026, because supposedly "my husband cussed him and a secretary out" on thise two different days. We tried to set up a time to return their loaner as it was 400 miles from 4000 miles and per usual wr didnt get a call back until I got called off an employees cellphone and cussed out by the manager on the 17th while he informed me they would not be finishing the diagnostic on a problem they had made worse over the 8 weeks they had our Durango. I chose this dealership bc it was closer to my job, and I had previously worked with a few of the employees elsewhere. Jerry included. In 8 weeks they could not diagnose my vehicle, did not replace my.fob or even update me about the fob replacement, and didnt even inquire about an upcoming oil change, nor did they even complete that when I requested it on August 14th 2026. Instead Helena gave my husband and I contradicting replies resulting in my husband and I being confused as to what was tested, or replaced. Jerry and Helena and the rest of the management involved in this nightmare can rest assured I will not be bringing my vehicle back. More

by BUTTERKUP Verified Customer Verified Customer

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The environment is friendly and welcoming, and the staff is knowledgeable and helpful. They service all of my vehicles. is knowledgeable and helpful. They service all of my vehicles. More

by stravensky.raymond Verified Customer Verified Customer

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All employees very helpful and excellent, went over all procedures and service was done on projected time frame procedures and service was done on projected time frame More

by ALANHARDENBROOK Verified Customer Verified Customer

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