Helena Johnson

Very bad experience. Will not be returning. I don’t appreciate being taken advantage of. Will not be returning. I don’t appreciate being taken advantage of. More

by 23 Verified Customer Verified Customer

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Helena answered my questions and addressed the issues. Appreciate her knowledge of the needed repair. Appreciate her knowledge of the needed repair. More

by lisac3 Verified Customer Verified Customer

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Shout out to the Service Crew and how they helped me with servicing my vehicle!!👏🙌🏽 Thank you so much! servicing my vehicle!!👏🙌🏽 Thank you so much! More

by sphillips463 Verified Customer Verified Customer

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You all always do a great job. The Gladiator runs great and the service rep was helpful. thanks, Peter The Gladiator runs great and the service rep was helpful. thanks, Peter More

by rockredfox Verified Customer Verified Customer

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Helena was very helpful in coordinating repair of issue covered by extended warranty. She was knowledgeable and thorough in her explanation of the process, contacting the warranty company, getting approva covered by extended warranty. She was knowledgeable and thorough in her explanation of the process, contacting the warranty company, getting approval and scheduling repair in a timely manner. Issue resolved. More

by EDMUNDWALDEN912 Verified Customer Verified Customer

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I left a google review with more details. Short version: Jerry the Service Manager cussed me out on two separate occasions one in person at the service dept on July 17 2026 and another over a Short version: Jerry the Service Manager cussed me out on two separate occasions one in person at the service dept on July 17 2026 and another over an employees phone on August 17th 2026, because supposedly "my husband cussed him and a secretary out" on thise two different days. We tried to set up a time to return their loaner as it was 400 miles from 4000 miles and per usual wr didnt get a call back until I got called off an employees cellphone and cussed out by the manager on the 17th while he informed me they would not be finishing the diagnostic on a problem they had made worse over the 8 weeks they had our Durango. I chose this dealership bc it was closer to my job, and I had previously worked with a few of the employees elsewhere. Jerry included. In 8 weeks they could not diagnose my vehicle, did not replace my.fob or even update me about the fob replacement, and didnt even inquire about an upcoming oil change, nor did they even complete that when I requested it on August 14th 2026. Instead Helena gave my husband and I contradicting replies resulting in my husband and I being confused as to what was tested, or replaced. Jerry and Helena and the rest of the management involved in this nightmare can rest assured I will not be bringing my vehicle back. More

by BUTTERKUP Verified Customer Verified Customer

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The people here that help are really good, they inform you what you may need and what can wait and prices are excellent...thx you what you may need and what can wait and prices are excellent...thx More

by woodsong2003 Verified Customer Verified Customer

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Helena was great to work with and explained everything to be as it was happening. be as it was happening. More

by sw Verified Customer Verified Customer

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Everything was much better than expected. Helena was great to work with. She rejuvenated my faith in dealership service departments. She was a pleasure to speak with and provided me with up Helena was great to work with. She rejuvenated my faith in dealership service departments. She was a pleasure to speak with and provided me with updates. She explained the work and charges and answered all of my question. They completed all of the work that I requested and had it back to me sooner than I thought they would. They even provided me with rides to and from the dealership. The fresh baked cookie was a pleasant surprise. More

by Mike S. Verified Customer Verified Customer

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Good service had truck ready to go when I arrived at the dealership that afternoon dealership that afternoon More

by HECKMANELECTRICINC Verified Customer Verified Customer

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