Jerry Thompson

WARNING******DO NOT USE THIS DEALERSHIP We tried to work with this dealership during the first year of ownership, including 4 service visits, for our new 2022 Explorer for several interior rattles, but ther with this dealership during the first year of ownership, including 4 service visits, for our new 2022 Explorer for several interior rattles, but there is 1 sunroof rattle that they never resolved to date. It reached the point that when the GM of Service, Jerry, saw us coming, he would attempt to avoid us. After the new vehicle warranty ended, we still had/have the same issue, a rattling 2022 Explorer. They knew the issue was unresolved during the warranty period and DID NOT CARE. After we responded to 1 or more of their How Did We Do follow-up emails with our story, they promised to fix any issues if we would remove our review. After agreeing to allow them this opportunity, they had our truck for another 2 weeks with no resolution, and we later found out that they had billed our extended warranty behind our back for this 5th attempt at resolving this issue. We fought the $1,200.00 that they billed for our extended warranty, and they refunded our money as they knew that someone was deceitful within their organization, and this was not our agreement. We lived up to our word, but today, our truck still has the same rattle, which is worse. We told them this, but they ignored this portion of the conversation as they only cared about getting our story/review removed. However, I am not done with this deceitful, incompetent business. I think that they think I will go away, but they don't know me and my tenacity. We paid for a new, nonrattling vehicle, and that is what we expected. BYW, the rep. Tyler has some type of hypo ego about being an ex. Police officer, and we are still unsure why he felt the need to share this information with us while checking our car in for the 3rd service attempt. Um, I wonder why he is now a Customer Service Rep.? Also, Mark appeared to have forgotten that he was customer service for us, the customer. He was the absolute worst rep. He had the personality of a toad frog. More

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I read the previous review. I don't believe a word of it. I have dealt with these people for over 15 years. They have always been the absolute best! They all get the best review I don't believe a word of it. I have dealt with these people for over 15 years. They have always been the absolute best! They all get the best review I can give! More

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Jerry Thompson failed to do the proper service we paid for within our warranty and service plan. He was proven that he lied and instead cost the customer thousands of dollars due to his failures. When J for within our warranty and service plan. He was proven that he lied and instead cost the customer thousands of dollars due to his failures. When Jerry was asked to rectify it, he repeatedly ignored the customer because he knew he was wrong. When the customer said they may need to escalate matters Jerry responded by threatening a 100% disabled veteran with police action and the confiscation of his vehicle. Shame on you Jerry Thompson. Brian Huth, General Manager, please get involved. More

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As always - friendly, courteous, helpful! I would recommend this dealership to anyone looking for a new or used Ford vehicle. I would recommend this dealership to anyone looking for a new or used Ford vehicle. More

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Always courteous, very professional, and it does what he says. He’s gonna do couldn’t ask for a better sales person. says. He’s gonna do couldn’t ask for a better sales person. More

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