Jerry Pagliassotti
Service Consultant
Mission Viejo INFINITI
28471 Marguerite Pkwy
Mission Viejo, CA 92692
I started in the automotive business two week out of high school working for Harry Hill Imports in my hometown of West Covina ,CA. I was a lot porter washing Fiats and Volkswagen beetles. when I was approached by the Parts and Service Director, He asked if I could read, write and follow instructions I said Yes, here I am since 1982 doing what I love Most. I was taught to treat customer's like family and always put yourself in the customers shoes. By doing that it has made me who I am today, I came from a family that had Boats, Fancy cars, Harley Davidson motor cycles known as Choppers, growing up as a kid I knew someday I would be in the car business. I've tried several different careers and I find myself always returning to cars and trucks
Read moreDealership Experience
20 yrs, 7 mos
Industry Experience
42 yrs, 6 mos
Specialties & Trainings
Top dealerrater dealership employee
Infiniti Award of excellence National Honoree
Dale Carnegie training
National Auto Dealers association .
View more specialties & trainings210 Reviews
Write a Review210 Reviews of Jerry Pagliassotti
October 08, 2024
*UPDATE AS OF 10/8/24*. .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get ha .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get handles accordingly. I have had nothing but issues from day 1 with this car and now it's something else. Within the 1st month my car was being serviced and I had to have the whole front axel replaced, my windshield had a crack in the center and my drivers side mirror had a chunk missing that needed to be replaced. Now, I tried to go get an oil change to find out I could not due to the cable to open the hood was not connected to the lever, well come to find out it's broke in half ! How does that go unnoticed? On top of it i have voiced a concern for my brakes squeeling everytime I have been in and I'm told they are fine however they do not sound fine. There is no accountability here, I have been told numerous times " Well it is a used car" um that is not an acceptable mindset, that may be so however it is the responsibility of the dealerahip to do a thorough analysis of a car prior to being sold to make sure it is safe to drive. More importantly it is within good business practice and human integrity to hear your customer and do whatever can be done to make sure they feel safe everytime they are on the road. I have experienced nothing but rude remarks and comments, hostility, anger, lack of accountability, and a dismissive nature gaslighted my safety and concerns. I am now here, sick being denied a loaner car until they can figure out the next step. My car also has a safety recall on the passenger side airbag. At this point I want out of my car and into something else. I will update as progression happens. More
Other Employees Tagged: Erik Cespedes
August 03, 2024
Jerry is a great service advisor. He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking great care of my vehicle. More
July 30, 2024
Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! professionally. Maintenance and repairs are always completed perfect! More
Other Employees Tagged: Tom Kiernan
June 27, 2024
All the Customer Service agents are friendly and helpful. They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days "would service here again" More
Other Employees Tagged: Tom Kiernan, Paul Mendoza , Jusin Moore
February 25, 2023
Fantastic dealership. They've disappeared, what happened to them? Their service department completed an extensive repair on our Infinity that is currently failing. Int They've disappeared, what happened to them? Their service department completed an extensive repair on our Infinity that is currently failing. Internet cars sales are responding to Texts, service not so much. I know they are listening.... More
Other Employees Tagged: Erick Carrillo
December 01, 2022
Great service dpeartment. Service manager (Jerry) runs a titiy group. Always responsive, upfront, willing to work with the customer. Staff works hard to ensure you understand Service manager (Jerry) runs a titiy group. Always responsive, upfront, willing to work with the customer. Staff works hard to ensure you understand the issues, and potential fix. More
Other Employees Tagged: Erick Carrillo
November 27, 2022
Prompt, thorough, fair prices. Staff is great! Clean facilities, TV, tea, coffee, bottled water while you wait. I would not go anywhere else! Thank you! Staff is great! Clean facilities, TV, tea, coffee, bottled water while you wait. I would not go anywhere else! Thank you! More