Jerry Pagliassotti
Jerry Pagliassotti at Mission Viejo INFINITI
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Jerry Pagliassotti

Service Consultant

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

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4.7
210 Reviews

I started in the automotive business two week out of high school working for Harry Hill Imports in my hometown of West Covina ,CA. I was a lot porter washing Fiats and Volkswagen beetles. when I was approached by the Parts and Service Director, He asked if I could read, write and follow instructions I said Yes, here I am since 1982 doing what I love Most. I was taught to treat customer's like family and always put yourself in the customers shoes. By doing that it has made me who I am today, I came from a family that had Boats, Fancy cars, Harley Davidson motor cycles known as Choppers, growing up as a kid I knew someday I would be in the car business. I've tried several different careers and I find myself always returning to cars and trucks

Dealership Experience

20 yrs, 7 mos

Industry Experience

42 yrs, 6 mos

Specialties & Trainings

Top dealerrater dealership employee

Infiniti Award of excellence National Honoree

View more specialties & trainings
4.7

210 Reviews

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210 Reviews of Jerry Pagliassotti

October 08, 2024

Dealership Rating
Employee Rating

*UPDATE AS OF 10/8/24*. .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get ha More

by tturrieta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Erik Cespedes

Oct 13, 2024

Mission Viejo INFINITI responded

Hi Tturrieta, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

August 03, 2024

Dealership Rating
Employee Rating

Jerry is a great service advisor. He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking More

by RaidersQ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 03, 2024

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Dealership Rating
Employee Rating

Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! More

by t.kiernan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Kiernan

Aug 01, 2024

Mission Viejo INFINITI responded

Hi T.kiernan1, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations!

July 08, 2024

Dealership Rating
Employee Rating

Jerry provides fantastic customer service and is very knowledgeable. Service team made repairs in a timely manner. No issues More

by TW
Recommend Dealer
Yes
Jul 08, 2024

Mission Viejo INFINITI responded

TW, we always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at If you have any further questions, please give us a call. We're always happy to help!

June 27, 2024

Dealership Rating
Employee Rating

All the Customer Service agents are friendly and helpful. They understand I'm on a budget and answer all of my questions while providing knowledgable and trusting advice. In the words of the kids these days More

by Carol Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Kiernan, Paul Mendoza , Jusin Moore

Jun 27, 2024

Mission Viejo INFINITI responded

Carol, we're happy to hear you had such a positive experience with our team we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mission Viejo INFINITI. We hope to see you back soon! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Mission Viejo INFINITI!

February 25, 2023

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Employee Rating

Fantastic dealership. They've disappeared, what happened to them? Their service department completed an extensive repair on our Infinity that is currently failing. Int More

by RONNHOSMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

December 01, 2022

Dealership Rating
Employee Rating

Great service dpeartment. Service manager (Jerry) runs a titiy group. Always responsive, upfront, willing to work with the customer. Staff works hard to ensure you understand More

by RONNHOSMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Carrillo

November 29, 2022

Dealership Rating
Employee Rating

very prompt with delivery of the vehicle also was timely in getting me a loaner. More

by TIM@MELIA-HOMES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 27, 2022

Dealership Rating
Employee Rating

Prompt, thorough, fair prices. Staff is great! Clean facilities, TV, tea, coffee, bottled water while you wait. I would not go anywhere else! Thank you! More

by CUDDLESMYBABY214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 19, 2022

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by DON9419
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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