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Jerry Jackson
Jerry Jackson at Don Davis Nissan
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Jerry Jackson

Service Manager

Don Davis Nissan

1320 I-20 Frontage Rd
Arlington, TX 76018

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4.5
69 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

40 yrs, 4 mos

Languages Spoken

English English

4.5

69 Reviews

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69 Reviews of Jerry Jackson

April 09, 2025

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Employee Rating

Sammy Neria and the service department manager Jerry at Don Davis always makes sure that my car is services properly. They are both professional and concerned. Thanks for always being attentive to the ne More

by latonya.calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sammy Neria

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Apr 19, 2025

Don Davis Nissan responded

Latonya Calvin, we are very happy we could provide you with a positive experience!

April 07, 2025

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Employee Rating

This is the worst service I have come across at a dealership. Bought an EV vehicle they obviously did not know how to charge probably. Closed the deal on a Saturday night they could not charge it s More

by bjohn124
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Toni Wiley

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Apr 11, 2025

Don Davis Nissan responded

Hello Bjohn124, We sincerely apologize for the experience you had at our dealership. It’s clear we fell short in providing the service you expected, particularly regarding the delivery and charging of your EV vehicle. Your feedback about the lack of communication and manager presence is invaluable to us, and we are addressing these concerns internally to improve our processes. We appreciate you bringing this to our attention and hope to have the opportunity to restore your faith in our services in the future. Don Davis

Apr 11, 2025

bjohn124 responded

I appreciate the apology, but I will not do business with Don Davis again nor will I recommend anyone using Don Davis. In fact, I will highly recommend they go somewhere else. What is upsetting is I know you are under the Clay Cooley group and we have bought several vehicles through them and had great experiences. The fact that we were not kept informed about the status of our vehicle, promises were not kept and even lied to during the delivery process. The lack of knowledge about the equipment they were selling was incredible. They could not understand why the charger would not charge the vehicle. After about 30 minutes of me looking and working with the charger they gave us, I realized that the plug was broken. So we have no charger right now. We felt very marginalized when we came to pick up our vehicle because no one tried to check on us while we sat in the lobby. We were there for at least an hour before a manager even came out to introduce themselves. They made no attempt to win us over. They did the bare minimum as to say they got the car charged and gave us the keys. No one tried to see how they could take some of the sting out of the experience. No perks or extras were offered.

March 20, 2025

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Employee Rating

Terrible experience. They don’t hold themselves accountable. They don’t know what they are doing. They don’t know customer service. They killed my battery and blamed me. More

by wgnrs.world
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Davidson , Sammy R. One Star

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Apr 07, 2025

Don Davis Nissan responded

Hello Wgnrs.world, We sincerely apologize for your recent experience and understand your frustration. It's concerning to hear that you felt we did not hold ourselves accountable and that there was a lack of communication regarding your vehicle. Our goal is to provide excellent customer service, and we regret that we fell short in this instance. We appreciate your feedback and will use it to improve our processes to ensure this does not happen again. Thank you for bringing this to our attention. Don Davis

February 02, 2025

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Employee Rating

Every time I take my car for an oil change, I have an about an hour to do absolutely nothing (except play games on my phone)! This is a great thing! I appreciate the waiting rooms comfortable chairs an More

by Kking052210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toni Wiley, Seth Baer , Stephen Nguyen

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Feb 07, 2025

Don Davis Nissan responded

Kking052210, we're glad you had such a wonderful experience with us! Your satisfaction is our top priority. We can't wait to see you again, have a great day.

January 29, 2025

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Employee Rating

Disable Single Mom ripped off by the Arlington and the Irving Locations. Highspeed No Go More

by US Combat Veteran
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Toni Wiley

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Jan 30, 2025

Don Davis Nissan responded

Hello US Combat Veteran, First and foremost, we sincerely apologize for your experience and any frustration it has caused you. We understand how important it is to feel confident and respected when visiting our dealership, and we are truly sorry that we did not meet those expectations during your visit. We take feedback like yours seriously, as it helps us improve and provide better service to all of our customers. Please know that it was never our intention to make you feel taken advantage of, and we would love the opportunity to make things right. If you're open to it, we would appreciate the chance to speak directly with you to understand the situation better and discuss how we can resolve this in a way that restores your trust in us. Once again, we deeply apologize for any inconvenience this has caused. Thank you for bringing it to our attention, and we look forward to working with you to find a satisfactory resolution. Monica Agueros Customer Relations Manager 817-588-5500 x6636

Feb 01, 2025

Don Davis Nissan responded

Hello US Combat Veteran, First and foremost, we sincerely apologize for your experience and any frustration it has caused you. We understand how important it is to feel confident and respected when visiting our dealership, and we are truly sorry that we did not meet those expectations during your visit. We take feedback like yours seriously, as it helps us improve and provide better service to all of our customers. Please know that it was never our intention to make you feel taken advantage of, and we would love the opportunity to make things right. If you're open to it, we would appreciate the chance to speak directly with you to understand the situation better and discuss how we can resolve this in a way that restores your trust in us. Once again, we deeply apologize for any inconvenience this has caused. Thank you for bringing it to our attention, and we look forward to working with you to find a satisfactory resolution. Monica Agueros Customer Relations Manager 817-588-5500 x6636

January 16, 2025

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Employee Rating

Good Service while long waitin at Don Davis for 2-1/2 hours. Good facility in Waiting Ropm. More

by Pramod Desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casandra Rodriguez, Adrian Alonso, Damarcus Allen , Service Technician and Adviser

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Jan 20, 2025

Don Davis Nissan responded

Hi Pramod Desai, Thank you for taking the time to leave a review for us at Don Davis Nissan. We're happy we could meet your expectations! We look forward to your next visit! Take care! Toni Wiley Owner Loyalty Manager Don Davis Nissan 817.588.5524

December 24, 2024

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Employee Rating

Seth Baer and Jerry Jackson are reasonable, honest, and professional. Honestly, is the key to having long term customers. Don Davis Nissan in Arlington has a great service staff. The staff is always profes More

by kamauoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth Baer

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Dec 25, 2024

Don Davis Nissan responded

Hello Kamauoni, we appreciate you taking the time to share your positive experience! It’s always our goal to make sure every customer is completely satisfied, and we’re so happy we could exceed your expectations. Thanks again for your trust, and we hope to serve you again in the future! Wishing you a very Merry Christmas!

December 21, 2024

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Employee Rating

This leadership is awesome and amazing love the patience and the respect that they have for their customers satisfaction! More

by davidhamilton593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gianna Guerrero, Damarcus Allen , Stephen Nguyen

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Dec 25, 2024

Don Davis Nissan responded

Hello Davis, we are so grateful for your positive feedback! It’s wonderful to hear that our team provided the level of service you deserve. We're committed to providing excellent care, and we're thrilled to know we succeeded. We can't wait to welcome you back!

December 20, 2024

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Employee Rating

Cassandra and Jerry were wonderful. Responsible, calm, great problem solvers and awesome and quick with updates. More

by Prkimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casandra Rodriguez

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Dec 22, 2024

Don Davis Nissan responded

Thank you for your positive review! We look forward to your next visit and Happy Holidays 😊

December 17, 2024

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Employee Rating

Seth is the perfect service advisor. Seth presents very detailed information regarding repairs. Seth is very knowledgeable and professional. I really appreciate Seth’s honesty as a servi More

by kamauoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth Baer

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Dec 21, 2024

Don Davis Nissan responded

Hello Kamauoni, your kind words made our day! We’re so pleased to hear that your service experience with Seth was top-notch. It’s always our goal to make every visit as easy and efficient as possible, and we appreciate you and your feedback. Thanks for being part of the Don Davis Nissan family!

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