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Jerry Hood
Jerry Hood | Page 43
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
487 Reviews
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
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487 Reviews of Jerry Hood
January 05, 2020
Quick check-in. Friendly. Able to have tech road tested vehicle with me. Found problem and corrected concern. Fast service. Clean loaner vehicles. Flexible hours for my busy schedule. vehicle with me. Found problem and corrected concern. Fast service. Clean loaner vehicles. Flexible hours for my busy schedule. More
by Mark M
Other Employees Tagged: Cassie Smith , Service Advisor: Victor 5star
January 04, 2020
Great service team. Never had a problem with anything after a service visit there. They are always thorough in checking out the whole vehicle there after a service visit there. They are always thorough in checking out the whole vehicle there More
by wwells4574
Other Employees Tagged: Mike Waddle , Wade Mikosz, Steve Verhagen
January 02, 2020
Great experience Quick service and pleasant attitude of service writer. Work was promised to be done within one hour and the vehicle was pulled around finished in 57 Quick service and pleasant attitude of service writer. Work was promised to be done within one hour and the vehicle was pulled around finished in 57 minutes...I was watching. Great job. More
by Diceman
Other Employees Tagged: Gal at quick lane...I think her name was Cassandra
December 28, 2019
EXCELLENT SERVICE AND PERSONALITIES I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. I WAS TREATED WITH THE UTMOST RESPECT AND AS THOUGH I WOULD TREAT MY OWN FAMILY IN THE SAME CIRCUMSTANCES. THIS WAS EASY AND PAINLESS. More
by DAVID112469
Other Employees Tagged: John Guido, Jr., Sam Vasco , Mayra Del Real, Jon Franklin, Tony Guido, John Guido, Sr., Wade Mikosz, John Rodriguez, Steve Verhagen
December 28, 2019
Quick Lane Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is e Spiro and Casandra's Quick Lane service crews are awesome! Jerry Hood's service department is awesome as well. My personal mechanic, Todd Norris, is excellent as always. I have never been disappointed with my service needs since my first AH Ford vehicle purchase, a new 1987 Bronco, I've purchased and serviced my personal and work vehicles here ever since. Thank you, Guido Clan, for an excellent and efficient vehicle purchase and service experience. Happiest of New Year to my AH Ford "family". More
by Slick Rick
Other Employees Tagged: Spiro, Casandra, Todd Norris...
December 28, 2019
Professional, friendly, efficient. Could not ask for better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. better in a dealership. Always polite and they always get the job done. We have purchase our last 5 cars and will continue to return. More
by Team O’Connor
Other Employees Tagged: John Guido, Jr., Mike Waddle , John Guido, Sr., Ryan Livingston, John Rodriguez, Steve Verhagen
December 26, 2019
Excellent Service We are always pleased when we bring our vehicles in for service. Friendly, quick service every time! Everyone we encounter at Arlington Heights Ford We are always pleased when we bring our vehicles in for service. Friendly, quick service every time! Everyone we encounter at Arlington Heights Ford is great. More
by barb-reese
Other Employees Tagged: Mike Waddle , Steve Ursin
December 24, 2019
Ryan was very knowledgeable on the Edge and all it's working. Any questions I had he explain the answer in laymens terms. Ryan was also understanding and patient Jim Nash working. Any questions I had he explain the answer in laymens terms. Ryan was also understanding and patient Jim Nash More
by JIM
Other Employees Tagged: Sam Vasco, Mike Waddle , Ryan Livingston, Wade Mikosz, Steve Verhagen
December 19, 2019
Best dealership service department and advisors! AH Ford has excellent service advisors and service personnel. The best I have ever worked with at a dealership. My go to trusted advisors for service AH Ford has excellent service advisors and service personnel. The best I have ever worked with at a dealership. My go to trusted advisors for service. More
by tread64
Other Employees Tagged: Steve Verhagen
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