Jerry Green | Page 3

Showcase Honda responded

We're glad to hear that your salesperson provided a great experience, but we’re truly sorry to learn about your interaction with our used car sales manager. Professionalism and respect are core values at our dealership, and we take it very seriously when a customer feels otherwise. We would appreciate the chance to learn more about your experience and address this matter directly. Please contact Sean Hoopes, Service Director, at 602-274-3800

Showcase Honda responded

Thank you immensely for taking the time to share your wonderful experience with us. We are truly delighted to hear that our team provided you with the respect and kindness you deserved throughout your visit. We understand that making automotive decisions can feel overwhelming, especially when working within specific financial parameters, and we are so pleased that our staff was able to support you through that process with patience and care.

Showcase Honda responded

our loyalty to our service department means everything to us, and we truly value the relationship we have built with you. It brings us great joy to know that Jerry Green has consistently provided you with fair and reliable service throughout your experiences with us.

Showcase Honda responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team provided you with exceptional service and made you feel welcomed as part of our family. It means so much to know that we were able to offer you an outstanding deal while ensuring you felt valued throughout the process.

Showcase Honda responded

We truly appreciate your kind words about being treated with respect and the effort our team put forth to assist you. It means a great deal to know that we were able to help you during your visit. Your feedback motivates us to continue providing the quality service that our customers deserve. We are grateful for your trust in Showcase Honda and look forward to serving you again in the future.

Showcase Honda responded

We understand how alarming it must have been to experience these problems so shortly after your purchase. Equally troubling is your account of how the situation was handled once you brought it to our attention. Professionalism, transparency, and respect are the cornerstones of good customer service, and it is deeply concerning that you felt gaslit, dismissed, and disrespected by members of our team. That is not acceptable. e also recognize the frustration you experienced when trying to reverse the transaction and the lack of accountability you described in your attempts to resolve the issue. Regardless of payment status, our responsibility to our customers does not end when the sale is finalized—it continues through how we support you afterward. We encourage you to reach out directly to Sean Hoopes, our Service Director, at 602-274-3800.

Showcase Honda responded

At Honda Showcase, we take customer feedback seriously, and it’s clear from your message that we did not meet your expectations. Please know this is not reflective of how we strive to do business. Your trust is important to us, and we’re committed to making things right. To address your concerns directly and promptly, we encourage you to contact Sean Hoopes, our Service Director, at 602-274-3800.

Showcase Honda responded

Thank you for sharing your wonderful experience with us, Jas! We're thrilled to hear that you're extremely happy with your new vehicle and that the entire process was smooth and straightforward for you. Your satisfaction means everything to us at Showcase Honda, and we're delighted that we could make your car buying journey such a positive one. We appreciate you taking the time to share your feedback and congratulations on your new car!

Showcase Honda responded

Thank you for being such a loyal Honda customer and for choosing us for your fourth vehicle purchase. We truly appreciate your continued trust in our dealership. It means so much to hear that Gerry and Atul have provided you with professional and kind service throughout your experiences with us. We are delighted that you enjoy visiting our dealership for your automotive needs. Your loyalty and positive feedback motivate our entire team to continue delivering excellent service to all our customers.