Jerry Esmele
Jerry Esmele at Shamaley Ford
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Jerry Esmele

Service Advisor

Shamaley Ford

11301 Gateway W
El Paso, TX 79936

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5.0
17 Reviews
5.0

17 Reviews

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17 Reviews of Jerry Esmele

November 20, 2024

Dealership Rating
Employee Rating

Jerry was wonderful in communicating what was going on with my SUV. I had forgotten to ask for a quick wash and he went ahead and asked for it for me. I really appreciate the quality of work the Tech did More

by Kaitlyn B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris

November 17, 2024

Dealership Rating
Employee Rating

Great service and great people. Always considerate, honest and treat the customer with respect. Top notch employees. More

by BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 06, 2024

Dealership Rating
Employee Rating

They did a great job. Got me in and out for an oil change. Thanks Jerry More

by derralpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2024

Shamaley Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 27, 2024

Dealership Rating
Employee Rating

very helpful and was able to fixed the issue I had that day and got me back on to the road. More

by farmland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2024

Shamaley Ford responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 23, 2024

Dealership Rating
Employee Rating

The service was very attentive and helpful. Thank you Jerry for being so kind and understanding. More

by Claudia
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Shamaley Ford responded

Hi Claudia, thanks for your praise and kind comments about Jerry. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Dealership Rating
Employee Rating

Timely service done on a factory recall. Polite and knowledgeable staff with a quick turnaround. More

by bblair123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Shamaley Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Shamaley Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Dealership Rating
Employee Rating

I always have a great experience with the Shamaley Ford Service center. This time was no exception More

by docstrap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2024

Shamaley Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 14, 2024

Dealership Rating
Employee Rating

Great customer service! Excellent, labor service! Quick service. Overall, great, excellent and awesome, quick service😊😊😊 More

by Juan Soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2024

Shamaley Ford responded

Hi Juan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 13, 2024

Dealership Rating
Employee Rating

Jerry my service advisor did a stellar job on getting my Vehicle serviced in a timely manner and making sure the gave both my vehicles a courtesy wash also. Make sure he get a add a boy More

by GerardoJoseGutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service department

Oct 15, 2024

Shamaley Ford responded

Hello, we're happy you found Jerry to be so supportive during your experience here at Shamaley Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 13, 2024

GerardoJoseGutierrez responded

Good work keep it up!

October 12, 2024

Dealership Rating
Employee Rating

Great service very friendly. Staff kept their word on repairs very satisfied. Will recommend shamaley More

by rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Shamaley Ford responded

Hello Rudy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Shamaley Ford. Thanks for the recommendation, and have an amazing day!

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