12 Reviews
Write a Review12 Reviews of Jerry Eastman
February 01, 2025
Horrible experience for my first time in the service department. Brand new car 6700 miles… came in for an oil change and mentioned that an engine light had come on - not on at time of service appt - was department. Brand new car 6700 miles… came in for an oil change and mentioned that an engine light had come on - not on at time of service appt - was told they could investigate at the cost of $232… I have a bumper to bumper warranty and what? Apparently the alignment was also off but for $129 they could realign. Great feature but I am not off roading so how do I know you didn’t deliver it to me that way. Tech said normally needs to be done at 12000 miles still only at 6700. Paid and asked to have a manager call me to discuss. Still waiting for the call folks. We had an amazing sales experience and were promised we would be treated like family with service dept. Well I don’t know about you but I don’t nickel and dime my family and not return their calls. Think twice about getting your vehicle serviced here. More
Other Employees Tagged: Kellie
July 15, 2024
Quick friendly, Reginald listened to my questions understood my concerns and called me when my vehicle was ready, explaining the solutions to my vehicle. understood my concerns and called me when my vehicle was ready, explaining the solutions to my vehicle. More
Other Employees Tagged: Reginald