Jerry Brigante

Very welcoming! We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching f We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching for that right car,or just a car period but he made it seem effortless.Thank you to Mr.Jerry as well for helping see the brighter side of the sale. More

Report | Print

I appreciate the complimentary wash, but the car was visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they did run the car through the wash again, I was offered a paid service for a proper wash, which was unsatisfactory. The manager's condescending tone suggested I should accept subpar service just because it was free, which is not the level of customer service Toyota should stand for. I likened it to receiving a poorly prepared meal at a restaurant. The manager dismissed my analogy, but it effectively illustrates concerns about value and quality. **Six Sigma DMAIC Application: Improving the Complimentary Car Wash** **Problem Statement:** The complimentary car wash often fails to meet basic standards, leading to customer complaints and a negative perception of service quality. **Goal Statement:** Reduce customer complaints about the wash quality to below a specified baseline. **Customer Needs (Critical-to-Quality):** The car's exterior should be visibly cleaner with no new scratches, completed within the service time. **Measure Phase:** - **Data Collection:** - Track service orders and customer complaints about wash quality. - Measure time spent in the wash bay. - Create a cleanliness scale (1=dirty, 5=spotless) for post-wash audits. **Analyze Phase:** Identify root causes using tools like a Fishbone Diagram. Potential issues could include ineffective cleaning materials, rushed methods, faulty equipment, or inadequate training. **Improve Phase:** Implement solutions to address root causes: - **Low-cost Fix:** Introduce a visual inspection checklist for porters after washing. - **High-cost Fix:** Repair equipment or extend the wash cycle to ensure thorough cleaning. **Control Phase:** Standardize the improved process to prevent recurrence. More

Report | Print

Arianna is always awesome and has been handling my vehicles for the better part of 13 years off and on now. vehicles for the better part of 13 years off and on now. More

Report | Print

I cannot say enough about the incredible experience my family had at this dealership. Jerry (the sales manager) and Jose (our salesman) went above and beyond in every possible way. Our family is going family had at this dealership. Jerry (the sales manager) and Jose (our salesman) went above and beyond in every possible way. Our family is going through a very difficult time—my father-in-law is on hospice and unable to leave home—but he wanted more than anything to be involved in buying a car for his 16-year-old daughter. Jerry and Jose showed such kindness, empathy, and professionalism. They allowed us to take the vehicle to my father-in-law so he could see it in person and be part of the process. That small gesture meant everything to him—and to us. Both Jerry and Jose were honest, transparent, and incredibly fair when it came to pricing. Not once did we feel pressured or rushed. Instead, we felt supported and understood. They handled our unique situation with compassion and care, making what could have been a sad or stressful moment into something truly special. Thanks to them, my entire family is not only happy with the car, but grateful for the way they honored one of my father-in-law’s final wishes. I will never forget the kindness they showed us. If you’re looking for a dealership that leads with heart and integrity, this is the place. More

Report | Print

Did what I asked. On time. Great communication. Price and service was great. Will do biz again with them. On time. Great communication. Price and service was great. Will do biz again with them. More

by rcterry59 Verified Customer Verified Customer

Report | Print

I made an appointment a week in advance to have my car serviced (Oil change, etc). mArrived a few minutes early, but WAITED 2 1/2 HOURS. This is not acceptable service. We have purchased two cars fro serviced (Oil change, etc). mArrived a few minutes early, but WAITED 2 1/2 HOURS. This is not acceptable service. We have purchased two cars from this dealership within the last 4 years.We have always used the Service Department here. I'll definitely consider a different dealership and service department next time around. Mary Branco More

by mary95 Verified Customer Verified Customer

Report | Print

This visit was the best since I’ve been a customer. All other dealerships. Will be back again. All other dealerships. Will be back again. More

by pom1and2 Verified Customer Verified Customer

Report | Print

I have being taking my car since I bought it 4 years ago and I love the service. and I love the service. More

by JANETSANTANA22 Verified Customer Verified Customer

Report | Print

This was the 3rd visit to get a warranty key fob. I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have had several conversations with service managers to no avail. More

by CAHOWE216 Verified Customer Verified Customer

Report | Print

I have never received such honest and professional service as I received from Deluca Toyota. No xx no lying no high pressure. The Manager Jerry Brigante was forthright and extremely personable. My service as I received from Deluca Toyota. No xx no lying no high pressure. The Manager Jerry Brigante was forthright and extremely personable. My sales person Monica Garcia restored my faith that their are honest salesperson out there. She had a great attitude. Easy to talk to and guided me through the whole process. Mr. Deluca in the finance department made the end process smooth and explained everything to me and very personable. It made it such a great pleasure for the first time ever since I have ever purchased a vehicle where I said to myself If I ever needed to purchase to look no further than Deluca Toyota. I had zero regrets! More

by ALLISONHERRINGTON1999 Verified Customer Verified Customer

Report | Print