Jermaine Brodie
Jermaine Brodie at BMW of Raleigh
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Jermaine Brodie

Service Advisor

BMW of Raleigh

5603 Capital Blvd
Raleigh, NC 27616

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4.4
20 Reviews
4.4

20 Reviews

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20 Reviews of Jermaine Brodie

April 03, 2024

Dealership Rating
Employee Rating

The dealership, and Greg Fielding in particular, greatly exceeded my expectations. Greg was very knowledgeable about the inventory and options, was very responsive, and went out of his way to understand exa More

by andy_bergher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Fielding, John Angilello

Apr 04, 2024

BMW of Raleigh responded

Andy, we're delighted to know that Greg and our team at Leith BMW exceeded your expectations. We strive for knowledgeable and responsive service tailored to each customer's needs. Thanks for recommending us!

January 19, 2024

Dealership Rating
Employee Rating

David, is Simply the best salesman I have ever encountered. He knows the BMW vehicle like no other More

by Glc30045
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 19, 2024

BMW of Raleigh responded

Your kind regards will make David's day! Thank you so much for sharing with us all here at Leith BMW. Enjoy your new ride!

November 17, 2023

Dealership Rating
Employee Rating

After several awful dealership experiences working with Ales was a welcome pleasure. Polite, knowledgeable and low pressure. The dealership was fair in the trade and had a good selection of what we were lo More

by Lbratch
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky, Ben Metzler

Nov 17, 2023

BMW of Raleigh responded

We're so glad to know that Ales and our team at Leith BMW provided you with a positive experience! We always aim for fair deals, good selection, and excellent customer service. Looking forward to assisting you again when it's time for your next car purchase! Enjoy your new ride!

October 09, 2023

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Employee Rating

My 2011 BMW X3 has been serviced by Leith ever since I bought it. A few months ago I brought the car in for a noice coming from the engine, I was told it was pulley. They changed the pulley. Upon retriev More

by lambertchm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 02, 2023

BMW of Raleigh responded

Lambert, I'm really sorry to read about your experience. It's concerning that you've had repeated issues and haven't been able to reach upper management. We always aim for top-quality service and clear communication, so this is not the standard we strive for. Please allow me the opportunity to look into this matter further - feel free to contact me directly at any time. Thank you, Kelly Barbour - Service Manager - 919-876-5432 ext #2267

September 25, 2023

Dealership Rating
Employee Rating

We just bought our 2nd BMW from Alex. Great experiences both times! Very detailed reviewing the cars features. Excellent service finding the car we wanted. Thanks More

by Carnahb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky

Sep 26, 2023

BMW of Raleigh responded

We're so glad to know you had a great experience with Alex at Leith BMW for the second time! We appreciate your kind words and hope you enjoy your new car. Thanks for choosing us again!

May 04, 2022

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Employee Rating

Leith BMW is a full service dealership. My vehicle aqisituon experiences here have been outstanding. My sales agent Ales Olesky has always done a stellar job keeping me informed guiding me More

by ctitone
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky, Tom Willey

May 04, 2022

BMW of Raleigh responded

We are delighted that you have had such positive experiences with our team! Thank you for choosing Leith BMW and for highlighting Ales's great work. We wish you many safe and happy travels ahead!

January 05, 2022

Dealership Rating
Employee Rating

If you are looking for excellent customer service, honesty, dependability on maintenance DO NOT look here! Leith BMW does not follow through or follow up. I have attempted to contact Kelly Barbour num More

by bbisig280
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kelly Barbour

Jan 20, 2022

BMW of Raleigh responded

Thank you for speaking with me about your concerns. As we discussed, it seems that your vehicle still has the original front brake pads. Our team is working towards a resolution for this issue and we look forward to seeing you back in. If you have any questions before then, please don't hesitate to give me a call. Kelly Barbour - Service Manager - 919-876-5432 ext #2267

June 28, 2020

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Employee Rating

Jimmy and Leith were everything I was hoping for and more in both financing and sales floor interactions. I ended up buying the first of the cars I test drove but felt no pressure to buy on the spot; Jimmy i More

by Grace
Recommend Dealer
Yes

Other Employees Tagged: Ales Olecky, Ben Metzler , Jimmy Daniel, Brian Winters

Jun 29, 2020

BMW of Raleigh responded

Grace - There is so much wonderful feedback in your review which we just love! First, it's great to hear that you felt comfortable during your time with us at Leith BMW. Second, we love that Jimmy and Ben helped you get into the perfect vehicle for you, with the features you needed. Finally, we are so glad that your purchasing process showed what a dealership experience should be. Thank you very much for recommending our services to your friend! We wish you safe driving and hope to work together in the future.

June 21, 2020

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Employee Rating

The sales experience at Leith was professional, friendly and efficient. Harry Helmer was great to deal with, engaged, responsive and supportive before, during, and after the sale. Very good overall experien More

by Jdiab
Recommend Dealer
Yes

Other Employees Tagged: Harry Helmer, Brian Winters

Jun 22, 2020

BMW of Raleigh responded

Thank you for working with us at Leith BMW. It made our day to hear that our team always takes such great care of you. We look forward to seeing you next time!

January 31, 2020

Dealership Rating

Not knowledgeable mechanics!!!! AWFUL experience! I brought my car in to fix oil leak, they charged me $900.00 and it still leaks oil!! Not knowledgeable mechanics!!!! GIVE ME MY MON More

by galya1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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