Jeremy Sturm
Jeremy Sturm at Mossy Toyota
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Jeremy Sturm

Sales Associate

Mossy Toyota

4555 Mission Bay Drive
San Diego, CA 92109

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rated
37 Reviews

Dealership Experience

15 yrs, 6 mos

Industry Experience

15 yrs, 6 mos

not yet
rated

37 Reviews

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37 Reviews of Jeremy Sturm

February 21, 2023

Dealership Rating
Employee Rating

Jeremy Sturm was awesome and very helpful. He got me into my first new car! More

by Emoryholly930
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2023

Mossy Toyota responded

Thank you so much for taking a moment to share your experience with Jeremy and our team. We know you will love your new car for years to come! Thanks for choosing Mossy! Gina Gonzalez Customer Relations Manager

February 14, 2023

Dealership Rating
Employee Rating

Came to lease a vehicle; Ended up purchasing one. With the help of Jeremy Strum and the finance department More

by The
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Thomas Seely

June 28, 2021

Dealership Rating
Employee Rating

I love toyota not mossy Toyota of pacific beach horrible. Pressure sales tactics Horrible customer service Over priced service packages by 3k I found scratches on my car after service the ser More

by Alec
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Robitaille, Gina Gonzalez, Dennis Park , Bryan Dillon, Robert Thacker

Jun 28, 2021

Mossy Toyota responded

I am disappointed that you would write this review while we are still in the process of resolving your issues. Through text messages, I have provided you with a copy of the picture and text message our employee took. He was taking a picture of a plant in the area you were sitting in, to send to his mother in law. In the picture, you can clearly see that plant is the focus of the picture, not you or any other customers. we are currently investigating your claims that we somehow damaged your vehicle. Once the videos have been reviewed, I will be in touch. Regards, Gina Gonzalez Customer Relations Manager

Jun 28, 2021

Alec responded

You clearly like to lie for your employees if I could share the image that you sent me on here I would. I am the center of the image he took two pictures again like I told you earlier don’t you think it’s a little obvious that a employee that has been giving me issues take a picture of me those plants are all over the place in the lobby Those plants have probably been there for months and somehow on the day that I come sit there he does that. I confronted your employee about him taking the image about 10 minutes after he took it so it would not be that hard to crop the image to take my face out. Your employee Brian robitaille has been difficult to deal with every time I have been there it was such a relief when he didn’t sign me in this morning. He has wanted to charge me twice for stuff that is in our service package. I have called you 3 times now and sent you a couple emails would you mind responding to them. You said you were going to look at the video and pictures and get back to me it’s been several hours now regarding the scratches on the car.

November 11, 2019

Dealership Rating
Employee Rating

Quick Luckily I knew what I wanted, salesperson professional but rushed process after I committed, as if he was in a hurry. He didn't return my credit card More

by Roger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Contreras

Dec 05, 2019

Mossy Toyota responded

Thank you Roger for choosing Mossy for the purchase of your preowned vehicle. We definitely take pride in the inventory we sell. I am disappointed to hear that our sales representative did not provide the best experience. I sincerely apologize. If you would like to discuss further, please feel free to contact me at ginag@mossy.com Gina Gonzalez Customer Relations Manager

November 23, 2017

Dealership Rating
Employee Rating

Very easy car buying experience Jermy and his staff went above and beyond to help me find my dream car and gave me a great price. I’ll buy my next car there for sure. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jason Jaffe, Chris Keppel

Nov 25, 2017

Mossy Toyota responded

Thank you for the positive feedback on our team! World Class Service is what you deserve every time you visit. Congrats on your new ride and have a wonderful holiday season Best, Karla Dutt Customer Relations Manager 858 964 2013

November 22, 2017

Dealership Rating
Employee Rating

Great It was quick and fun! Glad to do business with them. They came through when a lot of others couldn't. I will definitely be back! More

by OrlandoFlanagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 25, 2017

Mossy Toyota responded

Hi Orlando! We sure appreciate the kind review and so will Jeremy. Nothing makes him more happy than to please his customers and finding them exactly what they want. We love having your as our customer. Happy Holidays Best, Karla Dutt Customer Relations Manager 858 964 2013

November 21, 2017

Dealership Rating
Employee Rating

Buying a Prius Friendly service! We had a great experience with Robin in finance. He was friendly and was a pleasure to work with. Jeremy was great too! More

by Lvprius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robin Tabana

Nov 25, 2017

Mossy Toyota responded

Terrific to hear! Thank you for sharing your experience and for choosing Mossy Toyota. Happy Holiday Best, Karla Dutt Customer Relations Manager 858 964 2013

October 11, 2017

Dealership Rating
Employee Rating

New Car Purchase Jeremy and Cyrus were very knowledgeable and friendly. They both made our car buying experience very pleasant unlike our previous car purchases. Tha More

by Glenn 007
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrus Ghahremani

Oct 13, 2017

Mossy Toyota responded

Hi Glenn Thank you for your kind review. We love to hear you had some fun while in Finance. :) Enjoy your new Toyota and Happy Driving! Warmly Karla Dutt Customer Relations Manager 858 964 2013

October 10, 2017

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Employee Rating

Certified pre-owned 4 Runner purchase Knoweldeble people & friendly interactions every time I came to the dealership, from shopping to purchasing. Everyone was willing to help answer my qu More

by Toyota girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 10, 2017

Mossy Toyota responded

Hello Toyota girl: Thanks for the lovely feedback. Nothing makes us more pleased than knowing we offered you the exceptional customer care you deserve. Thank you for being part of the Mossy Family Warmly Karla Dutt Customer Relations Manager 858 964 2013

October 10, 2017

Dealership Rating
Employee Rating

Great I leased 2 cars from mossy Toyota both times with Jeremy He is easy To deal with And down-to-earth I would highly recommend him to others Looking to b More

by Wetboots
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Hasan Imam

Oct 10, 2017

Mossy Toyota responded

We appreciate the nice review Wetboots! Jeremy will love to see he provided you with the level of care you expected and deserve! We hope to see you soon. Warmly Karla Dutt Customer Relations Manager 858 964 2013

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