Jeremy Sarnataro

Unprofessional communication and rude behaviors. They just care about their pocket instead caring about customer satisfaction. They just care about their pocket instead caring about customer satisfaction. More

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Follow up on first review……. I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s I called David first thing this morning, he was kind of aware of the issue. Which I feel warrants me a call, not me calling in to find out what’s up with my car. It was left another night last night so they could finally do the diagnostic, that I originally asked for and was willing to pay for. I’m being told they actually fixed the issue. Who knows. However, what ever issue that was really going on was not worth 2298.00 I know this bill would’ve been cheaper. However, I’m was told wrong Information or just bluntly lied to. David fixed or cleaned what he said was causing the engine light and asked me what else I needed done . I was told I would get a discount on the next service after telling him some more work I wanted to have done. Now why would I want or why would I go back. No thank you. Some money back for what I actually needed done would be nice, but we all know that won’t happen. Have a good night and you’ll never have my business or anyone I meet with a Volvo. More

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Awesome service thanks shawn. .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridic .... UPDATE.... I bought my "used" car nov 18th it was for a frs 2015 that happened to be at their dealership. First of all the price was ridiculously over priced but since I been looking for cars for months and no luck due to shortage I finally found the frs that I really liked. So I took the chance and bought it. I test drove it it was all great. Took the car home, literally 1 week of having it , it broke down on me in the middle of road! I was lucky enough to pull on the side. Car was completely dead would not start at all! I thought it was the battery so I called my dad to jump my car and no luck. Dealership called a tow truck picked it up and took it back. That was November 26th. I get no call no updates. Dec comes around, I get a call from service like 2nd week of dec asking if I installed something.!! Basically blaming me for having the car issue. (Let's get one thing straight I only had this car for 1 week drove it for like 4 days since I work at home) why would I install something in my car that i only had a week?! This is ridiculous. That was the last time I hear from them until Dec 30 this time the MANAGER Jeremy calls me leaving a vm saying that I had their loner car and needed to return it !!!! No one updated me with the car situation no one said what was wrong no one said anything but yet I get a call from him saying they needed their car back. I called him I told I will not give their loner back until I get my car fixed or I get my money back. Simple as that. Again he blamed me for installing something in the car. I was pissed at this point. I called my lawyer for advise, I ended up sending them a letter if they don't fix my car or give me my money back I was taking them to court. January 10 comes around, I get a call from another sales rep Jacob because Jeremy didn't want to speak to me in person. Jacob updated me telling me that a car shop was going to fix it . I just got my car back feb 12th! It runs again. Jud fixed my window tint because it had air bubbles and it was too dark. It's perfect now! John service manager is the one taking care of my car (scheduling, explaning things that my car had, making me understand why my car wasnt performing right) from all the interior damage that previous owner did to it. Seems like he is the only one that cares about what i have to say. Good thing is, its running again and will be taking car back next month to get other things fixed which john and i already spoke about ! Even though car has been fixed and I appreciate that very much from service department side I do not recommend this dealership at all. Any dealership what so ever actually but this one really did it. From the beginning blaming me for causing the issue . Very unprofessional, very weak customer service. Especially from the general manager Jeremy who should of been the main one to take care of me but failed to do so. Horrible experience. Wish it would of been different this was my first dealership car I ever bought and they completely ruined my experience. More

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I’ve been coming to this dealership to service my XC90 for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service for over four years now. They used to be great. That’s not the case anymore. They have turned over a number of their staff (including their service manager, shop foreman, and at least one service advisor and experienced technician). In July, I brought my vehicle in to address a few minor issues before the factory warranty ran out. One of the three issues (software related) was addressed and the other two were ignored (a grinding sunroof and a weak battery). Sure enough, I had to come back the next week when the sunroof continued grinding and there was a battery warning displayed on my dash. It’s rather inconvenient to come back multiple times for the same issues, but that would be the least of my concerns… On my return visit, they replaced the sunroof tray, and in the process scratched my roof through the clear coat down through the paint in multiple areas. The service manager told me it was just some residual glue that would wipe right off. His detailer took it to the back and proved otherwise. Eventually, it was sent off to their collision center for repair. When it returned, the service manager assured me that he would look over everything closely to ensure there were no more issues and I would not have to return a third time. When the vehicle was delivered to me, I opened the passenger door and the entire C-pillar panel fell off (they removed it to replace the sunroof tray). Upon examining the panel, there was only 1 of four clips installed. I spent about 15 minutes in the pouring rain with two young children maneuvering the panel just to be able to close the door. The next morning, I went to test the sunroof they repaired and found that one of the rubber seals was dangling from the roof, pinched between the frame and the glass. So much for that promise of a full inspection… At my return visit, I was again promised a full inspection of the work by an experienced technician and the service manager. They even added a billable line on the invoice for this. If you’ve read this far, then you won’t be surprised to learn what happened next. Driving home from work a few days later, the large plastic cover behind the rear view mirror fell from the headliner. I parked and saw that the sunroof control panel was not clipped onto the ceiling. It was just dangling and the plastic pieces that cover it were forced into place. These pieces now have cosmetic damage and bent clips so they no longer sit flush. My rearview mirror (in the same area) was also chipped on the edge. I received two loaner vehicles during this ordeal. Each one of them was given to me with low air pressure (~10 PSI low in one of them) in all four tires and no washer fluid. When my own vehicle was returned to me the second time, there was also dangerously low air pressure in all four tires. I reported each instance to the service manager and he didn’t even bother to respond. I guess I shouldn’t have been surprised that a service department that can’t even be bothered to inflate tires to a safe pressure could be trusted to work on more complicated things like a sunroof repair. I have reached out to the service manager (John O’Connor) and the general manager (Jeremy Sarnataro) multiple times. John responds to about every third email just telling me to bring the car back in each time I notice something else they screwed up. Jeremy just defers to John on everything, saying we can completely trust him—despite all the evidence I’ve provided to the contrary. Not once did I receive an apology nor any believable assurance that they gave a xxxx about the multiple trips, frustration, and wasted time I’ve experienced. What should have been a simple service visit in July has now been dragging on for almost three months. I’m literally afraid to go back and let them fix the additional damage they’ve caused. Each time I do, they screw something else up. If you’re active on the Volvo forums (like Sweedespeed), you’ll see multiple complaints from others about this service department. Some of them read like horror stories. There are two other Volvo service departments in the Phoenix area with much better reputations. Do yourself a favor and drive right past Courtesy Volvo to one of those others if your vehicle needs service. More

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Great car buying experience all around. Willing to help us into getting the car of our dreams! Frank was phenomenal with how kind and up front he was. Jeremy was amazing as well helping to get the numbers us into getting the car of our dreams! Frank was phenomenal with how kind and up front he was. Jeremy was amazing as well helping to get the numbers to work in our favor. I appreciate how to the point and professional these people were through the entire experience. I highly recommend this place just for the buying experience. More

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Always great service with a smile Had a check engine light on new car, Jud took great care-fast, efficient. Shawn saw my look of needing something and took care of my question right a Had a check engine light on new car, Jud took great care-fast, efficient. Shawn saw my look of needing something and took care of my question right away. Misty answered my question regarding financing with a smile and Jeremy came out to check to see if there was anything he could do. WOW!! What an amazing team of professionals - thank you for making me feel valued! Cindy More

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Family like feel with a side of business! My Service Advisor, 9726 Judson White, has been absolutely the best since I purchased my S60 last year. He goes the extra mile when it comes to servic My Service Advisor, 9726 Judson White, has been absolutely the best since I purchased my S60 last year. He goes the extra mile when it comes to service of my vehicle and ensures I am happy with it. He greets me as if I were a friend and is genuinely down to earth with me and my family. The Service staff work well together and you get a good feel for that during the short time you are there. It can be stressful and demanding in the service industry, so when you get good ones, they need to be acknowledged. Jud promised to buy me a new S90 if I said these good things about him...Just kidding:) Seriously, he's a great guy and really good at his job! I will definitely recommend this dealership! My complete experience from purchase to service was top notch! Also, a hands in the air shout out to Jeremy Sarnataro and Karina Regan for making all this happen. At times when I'm parked or at traffic lights, people compliment my car and want to know more about it. I feel like I made a great choice. Awesome deals to be had! Thanks guys and keep up the great work! More

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Honestly, couldn't of asked for a better first time real Dealership experience. Daniel Morgan, is who I had the pleasure to meet with, he is a very kind guy, who is very confident with his knowledge behind Dealership experience. Daniel Morgan, is who I had the pleasure to meet with, he is a very kind guy, who is very confident with his knowledge behind Volvo and all cars!!! I may not have purchased a Volvo, but with his help and Vincent & even Jeremy (Sales Manager's. Also super nice guys) they were able to truly jump through hoops ( given my not so ideal car situation.) To help me really see what option would truly help benefit not only my happiness, but my true safety and comfort to be behind the wheel of a newer vehicle. I can say there isnt any inquiry or worry they cant help you understand and overcome. Please if you're looking to buy a safe, comfortable, affordable, beautiful vehicle. You can get all that at Courtesy Volvo of Scottsdale! With a special side of hard work, smiles, compassion, true product knowledge and some of the best costumer service Ive ever experienced. With that, Thank you all!! More

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Our Salesman, Chris was a great assistance during the entire process and after we purchased the vehicle. Very responsive when I have a question about our vehicle. entire process and after we purchased the vehicle. Very responsive when I have a question about our vehicle. More

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Jason was very helpful in selecting our xc60 volvo recently. Appreciate his knowledge of the vehicle, and his courteous demeanor. Thank you Jason! Will recommend Courtesy Volvo recently. Appreciate his knowledge of the vehicle, and his courteous demeanor. Thank you Jason! Will recommend Courtesy Volvo More

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