

Jeremy Rivera
Service Advisor
Lexus of Pembroke Pines
16150 Pines Boulevard
Pembroke Pines, FL 33027
Dealership Experience
14 yrs, 2 mos
1,226 Reviews
Write a Review1226 Reviews of Jeremy Rivera
March 13, 2025
Lexus of Pembroke Pines has a nice selection of vehicles, and the showroom is well-maintained. The sales team is professional and knowledgeable, and I had a generally positive experience when looking at cars and the showroom is well-maintained. The sales team is professional and knowledgeable, and I had a generally positive experience when looking at cars. A special shoutout to Jorge Acosta and Jose Luis Amaro for their friendly assistance. More
Other Employees Tagged: Jaime Garcia, Luis Amato, Jorge Acosta
March 12, 2025
I was very pleased with the customer service provided by Jeremy. He took the time to answer all my questions without hesitating. I look forward to seeing him with my next service appointment. Jeremy. He took the time to answer all my questions without hesitating. I look forward to seeing him with my next service appointment. More
Other Employees Tagged: Otany Lantigua
March 08, 2025
The overall service at this location has declined. Loaner cars are no longer available, and the car wash after service is mediocre. While everyone is professional and respectful, my main concern is th Loaner cars are no longer available, and the car wash after service is mediocre. While everyone is professional and respectful, my main concern is that the quality of service has dropped from an 8-10 range to more like a 5-8. More
Other Employees Tagged: Steve Pastukhov, Ronald Hector
March 05, 2025
Tony Marquez was terrific and explained what service I should have. I forgot about the wipers and boy, did they need replacing. He mentioned that and explained I needed the brake fluid flushed because of should have. I forgot about the wipers and boy, did they need replacing. He mentioned that and explained I needed the brake fluid flushed because of the mold caused by my limited mileage in the last Three years. Kudos to Tony and the Lexus team. Thanks everyone More
Other Employees Tagged: Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina
March 03, 2025
I was amazed. Jeremy was on point. Spoke to salesman who sold me my car (Mike Banko) who came up immediately when I showed up. Some wonderful person brought out sn Jeremy was on point. Spoke to salesman who sold me my car (Mike Banko) who came up immediately when I showed up. Some wonderful person brought out snacks for people sitting and waiting. No less than 3 people walked by and asked if I was ok. Impressive. I need getting a key made for my car and Mike inferred he’d come get car and bring it back if necessary (Wednesday is only day it can happen and I can’t get off work). What’s that about? Craziness! I’m no babe if the woods, but this was, again, impressive. Jeremy answered my questions and he seemed to sense I had more, but I was reluctant. He asked again and answered my reservations about the car. Awesome sauce. And by the way, I am the GM of a $15+ million restaurant/bar. I know service. Thank You guys. More
Other Employees Tagged: Jaime Garcia
February 28, 2025
Exceptional customer service. Went above and beyond to satisfy customer needs. Highly recommend for your Lexus service.. Went above and beyond to satisfy customer needs. Highly recommend for your Lexus service.. More
Other Employees Tagged: Jaime Garcia
February 28, 2025
Great service and the waiting facility is very good. My service provider Jeremy excellent always with service given and communication skills. Would recommend to my family and friends My service provider Jeremy excellent always with service given and communication skills. Would recommend to my family and friends More